Telstrauser1990
Level 1: Cadet

Game Optimizer, Need Answers!

I have been through the steps trying to activate something that does not show up, question is why does it not show up in my app? 

 

I have contacted telstra and they told me I am not eligible, I understood this but I asked as to why I am not eligible... they did not respond.

 

Would appreciate some closure on the topic.

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2 REPLIES 2
Ozmoz
Level 22: Superhuman
Level 22: Superhuman

Re: Game Optimizer, Need Answers!

Hi @Telstrauser1990 

 

Eligibility Requirements

 

In order to take up the Telstra Game Optimiser subscription you must have:

  • an existing Telstra consumer nbn fixed line broadband plan (incompatible with nbn Basic speed plans and Fixed Wireless and Ultrafast add-on) 
  • a compatible modem (Telstra Smart Modem Gen 2.0) connected to the nbn network

 

What NBN connection do you have?

Footnote: I dont work for Telstra, I just try to help out fellow Telstra customers.
deanmanners
Telstra Products & Services Team
Telstra Products & Services Team

Re: Game Optimizer, Need Answers!

Hi @Telstrauser1990 , sorry I'm a little late to reply here, but if you PM me your device serial number i'll double check what the eligibility reason is 

Thanks @Ozmoz for jumping in

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