Manicman1
Level 2: Rookie

unable to access game optimizer

Answered

 Hi all. game optimizer is not visible or accessible from my modem login on my account and unable to connect through DumaOS app how do i get it to work?

chris woods
2 ACCEPTED SOLUTIONS

Accepted Solutions
deanmanners
Telstra Products & Services Team
Telstra Products & Services Team
Accepted Solution

Re: unable to access game optimizer

Hi @Manicman1,
Thanks for including those details, the problem was your Smart Modem was stubbornly holding onto its old firmware version which pre-dated Game Optimisers existence.  We've forced through an upgrade this morning (apologies there would have been a reboot about ~10am AEST) and you should now see Game Optimiser's icon on your http://mymodem/ login screen.


Initial setup info here:  http://www.telstra.com/game-optimiser-user-guide   -   Let us know how you go with it, cheers

View solution in original post

Manicman1
Level 2: Rookie
Accepted Solution

Re: unable to access game optimizer

Thank you for sorting it out much appreciated 

chris woods

View solution in original post

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6 REPLIES 6
NdLiam
Game Optimiser Expert
Game Optimiser Expert

Re: unable to access game optimizer

Sorry to hear you're having trouble activating Game Optimiser, are you on a NBN access type? Currently it just supports that. If you are then @deanmanners should be able to look into this for you and see if there is an issue.

Manicman1
Level 2: Rookie

Re: unable to access game optimizer

thank you for responding. my connection type is NBN FTTN Technology type and i have smart modem gen 2. i have troubleshooting with Telstra and read the crowd support and restart modem and turned off optimizer as suggested still no access. its been 2 weeks of doing every trouble shooting way i could find. can you please help.

chris woods
Manicman1
Level 2: Rookie

Re: unable to access game optimizer

i hope this helps.

Modem Information

Serial No
CP2027SA6YP
Firmware Number
18.1.c.0462-950-RB
Modem Make Model
Technicolor DJA0231
chris woods
NdFraser
Game Optimiser Expert
Game Optimiser Expert

Re: unable to access game optimizer

Thanks for providing that information we'll get @deanmanners to take a look!

deanmanners
Telstra Products & Services Team
Telstra Products & Services Team
Accepted Solution

Re: unable to access game optimizer

Hi @Manicman1,
Thanks for including those details, the problem was your Smart Modem was stubbornly holding onto its old firmware version which pre-dated Game Optimisers existence.  We've forced through an upgrade this morning (apologies there would have been a reboot about ~10am AEST) and you should now see Game Optimiser's icon on your http://mymodem/ login screen.


Initial setup info here:  http://www.telstra.com/game-optimiser-user-guide   -   Let us know how you go with it, cheers

View solution in original post

Manicman1
Level 2: Rookie
Accepted Solution

Re: unable to access game optimizer

Thank you for sorting it out much appreciated 

chris woods

View solution in original post

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