Gaming (Xbox All Access)

I purchased an x box from Telstra in Dec for my son to open Xmas day. Today it has broken and won’t even turn on. Went to the store they won’t exchange it in store as over 1 month since purchase. Received the most appalling customer service and now h ...

I placed an order online on 24th August which at the time told me my delivery would be 9th December. I contacted through chat on 7th Dec to see how things were progressing where I was told my order hadn’t been fully processed. Last week I still hadn’ ...

As of the 7/1/21.I became a new NBN and mob,Xbox series X bundle customer. I have received my first bill_dated from 7/12/20. To 7/1/21.What on earth.No update on Xbox X dilivery times to TAS.I am well aware of the console shortage.Yet I was told as o ...

Just received my Xbox Series X console.  Set up and trying to redeem the Game Pass Ultimate subscription from the "Included with console" section, but it's returning an error every time I try. Am I missing something?

I received my Xbox Series X yesterday although the delivery did not include a 24 month all access redemption token. 
If I recall a redemption card should have been included in the delivery from Telstra. 

There is one month ultimate gamepass included fr ...

So I put my order in on launch day and was then bumped up into Wave 1, I've had multiple emails confirming it with the most recent being on the 6th of October but I have not heard anything since, and have not received any confirmation of it shipping. ...

I currently have an Xbox One and only yesterday ordered a Series X with All Access. Because of this, I cancelled my existing Gamepass Ultimate subscription so I wouldn't be charged twice. From what I hear, we can only activate the included All Access ...

Hey,I live in a metro area and I ordered the Xbox a week ago. I’m just wondering how long It’s going to be? The tracker doesn’t give much information. 
cheers 

my xbox series x wont turn on - i have seen many others here with same problem - what can i do to get replacement - it is very disappointing to my 12 year old son as a xmas present. thank you 

I've been on to messaging to find out when my series X will be delivered. They said this morning (16/11/20) that it would arrive tomorrow (17/11/20) but I  recontacted chat to confirm because they said I would receive a tracking number of which I nev ...

like others i am finding that after one week the xbox series x will not turn on at all - please advise how to get a replacement please

Received my All Access order yesterday with my series X. Unfortunately I am unlucky and my console is dead on arrival. I have tried using the chat /message function for Telstra and nobody seems to know what I’m talking about. I need a replacement con ...

Hi, I recently signed up with Telstra in November from JBHIFI,it took a while to port over it was something about my addressed which caused the delay took around 5 days. anyway, once that was sorted I ordered the Xbox all access for my Husband as a s ...

Hi, I've placed an order for Xbox for the second time, after the first being considered somehow invalid. I've spoken with someone at Telstra Chat Friday (27/11) and he guaranteed that my Xbox would arrive today (30/11) and that my service would be ac ...

Hi I placed a pre order for a Series X on November the 9th and for the next few days it was listed as pending. I received a confirmation email etc and everything. Then on November 20th I ordered a new NBN plan and my Xbox order disappeared. I did som ...

How to claim warranty on the Xbox series X, how long is it valid for? If we cancel All Access after a couple of a months and pay off the amount for the Xbox, what happens to the warranty? Is it directly with Microsoft or through Telstra?

I was in the round 2 All Access preorders for a Series X console and expecting delivery around December 9 but was happy to get an email last night from Telstra confirming it was on the way already and due for delivery today. I woke up early today and ...

Is there any chance that Telstra will offer Playstation 5 Plans like Xbox plans? 

Hi I ordered a series x console on 2nd November and would like to cancel the order. Can you please tell me how to do this?

Ordered an Xbox Series S. Cancelled on 6th November and ordered a Series X.  Orders show correctly changed yet my parcel arrived with a Series S but fulfilled under Series X order. What do I do?

Game pass only showing as one month, how do I activate the 24 month access?

I have contacted Telstra on 22 Sep to cancel the Xbox order with the wrong address and the consultant said it's been done and I can place another order with the correct address. I still received updates for the “canceled” order, so I contacted them a ...

Hello I am wondering when the 30,000 Telstra Plus points that is part of the Xbox All Access pre-order will show up in my account. My Series X arrived today, but no sign of the points in my account yet. Thanks.

Hi,Just received the xbox series x all access bundle from Telstra.  I'm at a loss how to activate the game pass subscription...is it the 'claim it' option that is displayed below the panel that states game pass included on this console.  This appears ...

How come people are receiving their Xbox S wave one and I haven't had any communication or change in my order status since the day I placed the order?I was confirmed wave 1.