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Dianea11
Level 1: Cadet

I purchased an x box from Telstra in Dec for my son to open Xmas day. Today it has broken and won’t even turn on. Went to the store they won’t exchange it in store as over 1 month since purchase. Received the most appalling customer service and now h ...

Padombo
Level 1: Cadet

I placed an order online on 24th August which at the time told me my delivery would be 9th December. I contacted through chat on 7th Dec to see how things were progressing where I was told my order hadn’t been fully processed. Last week I still hadn’ ...

Shalom1982
Level 1: Cadet

As of the 7/1/21.I became a new NBN and mob,Xbox series X bundle customer. I have received my first bill_dated from 7/12/20. To 7/1/21.What on earth.No update on Xbox X dilivery times to TAS.I am well aware of the console shortage.Yet I was told as o ...

wezza79
Level 1: Cadet

Just received my Xbox Series X console.  Set up and trying to redeem the Game Pass Ultimate subscription from the "Included with console" section, but it's returning an error every time I try. Am I missing something?

Timpact
Level 2: Rookie

I received my Xbox Series X yesterday although the delivery did not include a 24 month all access redemption token. 
If I recall a redemption card should have been included in the delivery from Telstra. 

There is one month ultimate gamepass included fr ...

Khel
Level 2: Rookie

So I put my order in on launch day and was then bumped up into Wave 1, I've had multiple emails confirming it with the most recent being on the 6th of October but I have not heard anything since, and have not received any confirmation of it shipping. ...

Someguyasking
Level 1: Cadet

I currently have an Xbox One and only yesterday ordered a Series X with All Access. Because of this, I cancelled my existing Gamepass Ultimate subscription so I wouldn't be charged twice. From what I hear, we can only activate the included All Access ...

Isweepfloors
Level 1: Cadet

Hey,I live in a metro area and I ordered the Xbox a week ago. I’m just wondering how long It’s going to be? The tracker doesn’t give much information. 
cheers 

xbox-annoyed
Level 1: Cadet

my xbox series x wont turn on - i have seen many others here with same problem - what can i do to get replacement - it is very disappointing to my 12 year old son as a xmas present. thank you 

THuds
Level 1: Cadet

I've been on to messaging to find out when my series X will be delivered. They said this morning (16/11/20) that it would arrive tomorrow (17/11/20) but I  recontacted chat to confirm because they said I would receive a tracking number of which I nev ...

xbox-annoyed
Level 1: Cadet

like others i am finding that after one week the xbox series x will not turn on at all - please advise how to get a replacement please

clockwatching
Level 1: Cadet

Received my All Access order yesterday with my series X. Unfortunately I am unlucky and my console is dead on arrival. I have tried using the chat /message function for Telstra and nobody seems to know what I’m talking about. I need a replacement con ...

Fafi
Level 1: Cadet

Hi, I recently signed up with Telstra in November from JBHIFI,it took a while to port over it was something about my addressed which caused the delay took around 5 days. anyway, once that was sorted I ordered the Xbox all access for my Husband as a s ...

zaTAPA
Level 2: Rookie

Hi, I've placed an order for Xbox for the second time, after the first being considered somehow invalid. I've spoken with someone at Telstra Chat Friday (27/11) and he guaranteed that my Xbox would arrive today (30/11) and that my service would be ac ...

DrGonzo1
Level 1: Cadet

Hi I placed a pre order for a Series X on November the 9th and for the next few days it was listed as pending. I received a confirmation email etc and everything. Then on November 20th I ordered a new NBN plan and my Xbox order disappeared. I did som ...

Sy9
Level 1: Cadet

How to claim warranty on the Xbox series X, how long is it valid for? If we cancel All Access after a couple of a months and pay off the amount for the Xbox, what happens to the warranty? Is it directly with Microsoft or through Telstra?

A13x
Level 1: Cadet

I was in the round 2 All Access preorders for a Series X console and expecting delivery around December 9 but was happy to get an email last night from Telstra confirming it was on the way already and due for delivery today. I woke up early today and ...

Varan_10
Level 1: Cadet

Is there any chance that Telstra will offer Playstation 5 Plans like Xbox plans? 

myzpah
Level 1: Cadet

Hi I ordered a series x console on 2nd November and would like to cancel the order. Can you please tell me how to do this?

Alpha4
Level 1: Cadet

Ordered an Xbox Series S. Cancelled on 6th November and ordered a Series X.  Orders show correctly changed yet my parcel arrived with a Series S but fulfilled under Series X order. What do I do?

XXXXP
Level 1: Cadet

Game pass only showing as one month, how do I activate the 24 month access?

Xav999
Level 2: Rookie

I have contacted Telstra on 22 Sep to cancel the Xbox order with the wrong address and the consultant said it's been done and I can place another order with the correct address. I still received updates for the “canceled” order, so I contacted them a ...

DrKrac
Level 4: Private Eye

Hello I am wondering when the 30,000 Telstra Plus points that is part of the Xbox All Access pre-order will show up in my account. My Series X arrived today, but no sign of the points in my account yet. Thanks.

MissCJ
Level 1: Cadet

Hi,Just received the xbox series x all access bundle from Telstra.  I'm at a loss how to activate the game pass subscription...is it the 'claim it' option that is displayed below the panel that states game pass included on this console.  This appears ...

PaulPerth
Level 1: Cadet

How come people are receiving their Xbox S wave one and I haven't had any communication or change in my order status since the day I placed the order?I was confirmed wave 1.

MissCJ
Level 1: Cadet

Hi,Just received the xbox series x all access bundle from Telstra.  I'm at a loss how to activate the game pass subscription...is it the 'claim it' option that is displayed below the panel that states game pass included on this console.  This appears ...

K1960
Level 1: Cadet

When do we get delivery of product if we order now

tarbardiosa1
Level 2: Rookie

I was just wondering if Telstra is planning to send the Series X earlier then expected due to the possible delays introduced by covid? I'm lucky enough to be in wave 1 but due to covid I'm not expecting the console on launch day if its sent in usual ...

Efun
Level 2: Rookie

I went through early this morning to Pre-order my Xbox Series X as part of Wave 1.I followed all the steps and got the confirmation number, however I didn't write it down, expecting that I would get this confirmation number as an email. It's now been ...

KaosS
Level 2: Rookie

Hey guys, I cannot play online games on my PS4 since yesterday as when i connect my PS4 to the internet, everything seems to be normal but it takes an unusually long time to find my NAT type which comes up as NAT type 2. It says that my router does n ...

Dianea11
Level 1: Cadet

I purchased an x box from Telstra in Dec for my son to open Xmas day. Today it has broken and won’t even turn on. Went to the store they won’t exchange it in store as over 1 month since purchase. Received the most appalling customer service and now h ...

Shalom1982
Level 1: Cadet

As of the 7/1/21.I became a new NBN and mob,Xbox series X bundle customer. I have received my first bill_dated from 7/12/20. To 7/1/21.What on earth.No update on Xbox X dilivery times to TAS.I am well aware of the console shortage.Yet I was told as o ...

Someguyasking
Level 1: Cadet

I currently have an Xbox One and only yesterday ordered a Series X with All Access. Because of this, I cancelled my existing Gamepass Ultimate subscription so I wouldn't be charged twice. From what I hear, we can only activate the included All Access ...

xbox-annoyed
Level 1: Cadet

like others i am finding that after one week the xbox series x will not turn on at all - please advise how to get a replacement please

port50side
Level 1: Cadet

HiI ordered ONE  XBox Series X thru Telstra along with the All Access promotion. However in the space of about four days I have now received TWO XBox units. The last thing I need is to be paying for two XBox packages. How do I return the second unit ...

Hawkee81
Level 1: Cadet

i ordered my xbox series x today - got the reference number but haven't received the confirmation email and it doesn't appear under my orders. ??? anyone else had this happen

Jzzzz
Level 1: Cadet

Hi there, I'm a new customer of Telstra. The reason why I join Telstra is that I would like to order an Xbox series x console, but apparently, I got rejected several times saying that I am unable to place an online order. I talked to one of the custo ...

MM281
Level 1: Cadet

I placed an order for Xbox x on 6/11/20 and received details including my order number.Going into local Telstra store to see if there was any updates on delivery on 4/12/20 and told that I was sent an email as my order had been cancelled.Never receiv ...

Ethyy27510
Level 1: Cadet

It shows up on my bills ?? For two days or so, still no sign of it. Do you have any of the location would be apparicted — Name acc for it is my dads - Jeremy Montrose & it’s under my name tho - Ethan Montrose. 

Steven2000
Level 1: Cadet

Hey y'all, 
So I am currently a Telstra customer with a (Lease plan), upon looking at ordering the Xbox Series X, I went to order it online, I put in my username and password, it then said "Xbox All Access is only available for customers with an activ ...

Daddy_Patrick
Level 1: Cadet

Hi everyone.Received my Xbox Series X from Telstra. After successfully setting up the console & installing Call of Duty Cold War the console keeps freezing and shutting off by it self with less then 1 hr being on.Checked settings, even reduced displa ...

Shazza50
Level 1: Cadet

I'm trying to redeem my all access account from "included with this Xbox" but it keeps giving me a try again error? I've tried messaging support to no prevail to tell me to message Xbox support, messaged Xbox support to get told to contact Telstra?

Shazza50
Level 1: Cadet

When I try to claim my Xbox all access account it keeps coming up with a try again error

LorddVad3r
Level 2: Rookie

Hi,I have a faulty series x console that has died. Received it on launch day, set it up and that's where it all started to unravel.Console continually shut down every 5 mins or so. Called xbox support to help resolve the issue and got it reset and co ...

Steviolololz
Level 2: Rookie

@telstra this is getting ridiculous. I literally can’t get anyone on the phone, live chat, Twitter, Facebook, CrowdSupport or product review to respond to my questions...do you guys have customer service reps anymore?Can’t get any answers at all abou ...

Steviolololz
Level 2: Rookie

So I’ve spoken to live chat about my Xbox all access order and over the phone and while they all say “we have your order” no one can confirm if it’s provisioning with no issues, pending, anything specific. Any help from anyone?

Undertale
Level 4: Private Eye

I ordered the Xbox Series X All Access package this morning and after completing the process, the system sent me to set up Direct Debit, so I did that and then .... nothing. My account shows no order processed, but I received the order confirmation e ...

JoshT97
Level 1: Cadet

Hi There,

I recently pre-ordered the Xbox Series X and after a confirmation email today, it has it as delivered to an old address in South Australia. I am currently in Melbourne and am hoping to find a solution to get it changed. Is there a possibilit ...

Jones04
Level 1: Cadet

Can I order 3 Series X consoles with the current deal on? I obviously want one for myself, but I also want to get them for my kids as we all play online together.

Phoenix12760
Level 1: Cadet

When I placed my order I ordered an extra controller with my xbox and only the xbox got delivered, no extra controller to be seen. Of course trying to get in touch with Telstra has been a nightmare and now I have no idea what to do. 

Rickys69
Level 1: Cadet

Just want to know tge pay out figure for my xbox 

MinniB
Level 1: Cadet

Hello, I have PS4 and for a week now network games and levels have been opening for a very long time, and I noticed that in the browser some sites open for a long time or do not open at all, in any case I have prepared a list of games and sites that ...

Koaley
Level 1: Cadet

I have brought test drive unlimited from BigPond Games Shop but have lost the activation code does anybody know if you  can still can get this back from BigPond. Is there a digital copy on the web.  

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