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Bruce103
Level 1: Cadet

When trying to order the Xbox why does this come up even tho I’m a personal customer?  

Waywud
Level 1: Cadet

G'day y'all, Had the Xbox since late 2020 when orders started appearing, however I've only really played Tetris on it via the gamepass on and off. I had ordered an extra controller to use with my PC which works wonderfully - however I noted at Xmas m ...

Catz70
Level 1: Cadet

When a parent dies (in whom the Telstra account was in) and a contract is broken, are exit fees still charged or waived? 

We need to cancel an Xbox contract (we were told there were no early exit fees if we were to pay off early - but now we are told ...

captainfez
Level 3: Gumshoe

Hi. I received my Xbox Series X a couple of months ago and redeemed the code on the machine (as it doesn't come with a physical one like the One S) at setup. This rolled my previous membership into a Game Pass Unlimited/Ultimate membership, and every ...

canteloupe
Level 2: Rookie

Hi, I placed an order for an Xbox Series X at the start of July. The email I was sent after the order went through said the delivery date would be the 9th of July, which I thought a bit far-fetched, as I was told by the sales person the ETA was more ...

Brannon199
Level 1: Cadet

Try to redeem Xbox all access and keep getting an error code ,what am I doing wrong?

GreatAunty
Level 1: Cadet

I have received an email from Telstra that the game pass included with the xbox I got, is expiring and to start a stand alone game pass within 7 days to avoid expiration.This was a gift for my niece, and she set everything up for herself, but I pay f ...

DonkeyKong16888
Level 1: Cadet

Hi My contract with telstra is 24 months, which isn't due to expire until 2022. But lately i've been getting Xbox game pass expiry notice on my xbox,  Talking to telstra chat support have been a waste of time, they have no idea who is responsible. 
If ...

ScuffedCx
Level 1: Cadet

Having an issue a few people seemed to have as their Game Pass seems to just cancel itself, when we're all on the 2 years contract with Ultimate Game pass included Is there any fix to this at all from Telstra's end?

DiamondDog
Level 1: Cadet

Started my Xbox All Access last December. Had been working fine up to September 1, but then Gamepass stopped / has been canceled (it is a 24 month plan).    Unfortunately, I deal with Telstra directly (whom I pay as part of All Access) so it needs to ...

Elers
Level 1: Cadet

Hi ya!I received a faulty Xbox controller today which I got by redeeming some of my Telstra Plus reward points...where do I return this to for a replacement? It came with no return slip or anything! 

pooo0
Level 1: Cadet

hi I ordered an Xbox mid July and i haven't received any updates and I'm just wondering how long it took everyone else and if they got an estimated order time

zzmickzz
Level 1: Cadet

Hi, My order says it will be delivered today (13th Aug). Is that just the system defaulting to "normal" delivery times when stock is on hand? Will the delivery date be updated on my order or will I just be waiting with no idea?Thanks.

Bobo60
Level 2: Rookie

When will Telstra be receiving new shipment of xBox Series X

kddd
Level 1: Cadet

Am on the 24 month Xbox All access plan through telstra and have been enjoying Game Pass Ultimate but today upon logging into to Xbox Game Pass I receive a message saying my game pass has expired on 10/3/21. Imagine my surprise as I was playing it on ...

Jack_Daniels
Level 1: Cadet

Received Xbox console a month ago and wasn't prompted to claim a subscription to game pass upon signing in. There is no icon for "included with this Xbox" in either my game and apps > Full library or account settings. It's as if the console wasn't pr ...

BCPC
Level 1: Cadet

I purchased a deal from telstra for the xbox that came with the ultimate 100+ game pass but I can't activate it. I have read al the instructions for clicking on the options related to deals that came with the xbox, using the "claim it" tab but none o ...

Frankly1
Level 2: Rookie

Hi just ordered a series X. 
Today I received an email saying my order in a queue and when there is stock I will be allocated? It said nothing on ordering or Telstra, it actually said it’d be about 5 days ? They advised they’d update weekly, which I f ...

Wil1996
Level 1: Cadet

My new xbox series X I ordered through Telstra seems to shut itself down when opening games. I've tried every solution to fix it however I think it might need replacing. Do I ask Telstra for help or Microsft directly?Thanks Team

Whatgift
Level 1: Cadet

I have an Xbox that has been shipped, but the address is wrong and StarTrack will only accept a new address if the change is made by Telstra. 

I’ve contacted Telstra multiple times to get them to contact StarTrack with the new address, but they keep g ...

Sylvain_L
Level 1: Cadet

I've ordered a Telstra Xbox All Access plan for the first time, however I have an existing Xbox subscription separate from Telstra. I'd like to switch my existing Xbox subscription to my new Telstra plan so that I can still keep using the same Micros ...

Sclotta71
Level 1: Cadet

Hi, I am just wondering, what to do with existing month by month Microsoft Gamepass Ultimate subscription before I turn on my new console? Should I cancel the existing subscription or is it smart enough to know I am getting 24 months of access and no ...

kane2020
Level 1: Cadet

Hi i have been trying to buy a set of headphones for the last few days via the online shop and every time i get to checkout it says something went wrong we re experiencing technical issues can these issues that seem to be all of the time be resolved ...

AlvaroFernandes
Level 1: Cadet

I order my Xbox on the 10th of May, and the store manager told me that I would receive it in 2 weeks max. After 20 days, no one can give a correct date for the delivery. Someone has any idea when the console will be delivered?

Feredi
Level 1: Cadet

Hi all,I have received the Xbox series x all access bundle from Telstra. I have difficulties in activating the game pass subscription...as I saw no 'claim it' option during the initial setup. I have checked Setting>account but no "Include in this box ...

canteloupe
Level 2: Rookie

Hi, I placed an order for an Xbox Series X at the start of July. The email I was sent after the order went through said the delivery date would be the 9th of July, which I thought a bit far-fetched, as I was told by the sales person the ETA was more ...

MissCJ
Level 1: Cadet

Hi,Just received the xbox series x all access bundle from Telstra.  I'm at a loss how to activate the game pass subscription...is it the 'claim it' option that is displayed below the panel that states game pass included on this console.  This appears ...

idiotface
Level 3: Gumshoe

So has anyone got the all access game pass ultimate to work or should we just be hitting up Telstra for a refund at this point?

K1960
Level 1: Cadet

When do we get delivery of product if we order now

tarbardiosa1
Level 2: Rookie

I was just wondering if Telstra is planning to send the Series X earlier then expected due to the possible delays introduced by covid? I'm lucky enough to be in wave 1 but due to covid I'm not expecting the console on launch day if its sent in usual ...

Efun
Level 2: Rookie

I went through early this morning to Pre-order my Xbox Series X as part of Wave 1.I followed all the steps and got the confirmation number, however I didn't write it down, expecting that I would get this confirmation number as an email. It's now been ...

KaosS
Level 2: Rookie

Hey guys, I cannot play online games on my PS4 since yesterday as when i connect my PS4 to the internet, everything seems to be normal but it takes an unusually long time to find my NAT type which comes up as NAT type 2. It says that my router does n ...

Waywud
Level 1: Cadet

G'day y'all, Had the Xbox since late 2020 when orders started appearing, however I've only really played Tetris on it via the gamepass on and off. I had ordered an extra controller to use with my PC which works wonderfully - however I noted at Xmas m ...

Feredi
Level 1: Cadet

Hi all,I have received the Xbox series x all access bundle from Telstra. I have difficulties in activating the game pass subscription...as I saw no 'claim it' option during the initial setup. I have checked Setting>account but no "Include in this box ...

jaydenhumphries
Level 1: Cadet

I honestly can't believe the customer service I've been receiving. I haven't been able to redeem my gamepass subscription since i got the console in November 2020, every time I get in contact with telstra they say that they are working on resolving i ...

Gh24
Level 1: Cadet

Dieselrose
Level 2: Rookie

Hi! So I turned on my Series X for the first time in a week only to find out the console is non-responsive. The Xbox symbol lights up, it makes the power up noise, but it does nothing else. The wireless control doesn’t connect, my 4K tv says no conso ...

keku24
Level 1: Cadet

My original Xbox Series X which I ordered a month ago was cancelled yesterday because I notice the delivery address was incomplete. So I chatted online to request correction to the address. The chat agent direct me to a web page which I am able to ch ...

NotInTheFace
Level 1: Cadet

I've been trying to end my Xbox All Access membership (by buying out the rest of the price remaining) since before October 2020. Due to the hours I work, calling within business hours is almost impossible and the Telstra 24x7 app has agents promising ...

FlyingSquid
Level 1: Cadet

Hi, When we setup our X Box Series S, my young son, in his eagerness to play, claimed the Game Pass on his Xbox account. If I do a hard reset of the Xbox am I able to 'reclaim' the Game Pass on my account? The issue is my son also lives with his Mum ...

tanyascott7
Level 2: Rookie

<span;>My grandson has an Xbox at his mums house and a different one at his dads. At his excitement at getting his latest XBox which I organised on Friday, he signed up and claimed the ultimate gamepass that was part of the deal with Telstra with his ...

Shalom1982
Level 1: Cadet

As of the 7/1/21.I became a new NBN and mob,Xbox series X bundle customer. I have received my first bill_dated from 7/12/20. To 7/1/21.What on earth.No update on Xbox X dilivery times to TAS.I am well aware of the console shortage.Yet I was told as o ...

Someguyasking
Level 1: Cadet

I currently have an Xbox One and only yesterday ordered a Series X with All Access. Because of this, I cancelled my existing Gamepass Ultimate subscription so I wouldn't be charged twice. From what I hear, we can only activate the included All Access ...

port50side
Level 1: Cadet

HiI ordered ONE  XBox Series X thru Telstra along with the All Access promotion. However in the space of about four days I have now received TWO XBox units. The last thing I need is to be paying for two XBox packages. How do I return the second unit ...

Hawkee81
Level 1: Cadet

i ordered my xbox series x today - got the reference number but haven't received the confirmation email and it doesn't appear under my orders. ??? anyone else had this happen

Jzzzz
Level 1: Cadet

Hi there, I'm a new customer of Telstra. The reason why I join Telstra is that I would like to order an Xbox series x console, but apparently, I got rejected several times saying that I am unable to place an online order. I talked to one of the custo ...

MM281
Level 1: Cadet

I placed an order for Xbox x on 6/11/20 and received details including my order number.Going into local Telstra store to see if there was any updates on delivery on 4/12/20 and told that I was sent an email as my order had been cancelled.Never receiv ...

Ethyy27510
Level 1: Cadet

It shows up on my bills ?? For two days or so, still no sign of it. Do you have any of the location would be apparicted — Name acc for it is my dads - Jeremy Montrose & it’s under my name tho - Ethan Montrose. 

Steven2000
Level 1: Cadet

Hey y'all, 
So I am currently a Telstra customer with a (Lease plan), upon looking at ordering the Xbox Series X, I went to order it online, I put in my username and password, it then said "Xbox All Access is only available for customers with an activ ...

Daddy_Patrick
Level 1: Cadet

Hi everyone.Received my Xbox Series X from Telstra. After successfully setting up the console & installing Call of Duty Cold War the console keeps freezing and shutting off by it self with less then 1 hr being on.Checked settings, even reduced displa ...

Shazza50
Level 1: Cadet

I'm trying to redeem my all access account from "included with this Xbox" but it keeps giving me a try again error? I've tried messaging support to no prevail to tell me to message Xbox support, messaged Xbox support to get told to contact Telstra?

Shazza50
Level 1: Cadet

When I try to claim my Xbox all access account it keeps coming up with a try again error

LorddVad3r
Level 2: Rookie

Hi,I have a faulty series x console that has died. Received it on launch day, set it up and that's where it all started to unravel.Console continually shut down every 5 mins or so. Called xbox support to help resolve the issue and got it reset and co ...

Steviolololz
Level 2: Rookie

@telstra this is getting ridiculous. I literally can’t get anyone on the phone, live chat, Twitter, Facebook, CrowdSupport or product review to respond to my questions...do you guys have customer service reps anymore?Can’t get any answers at all abou ...

Steviolololz
Level 2: Rookie

So I’ve spoken to live chat about my Xbox all access order and over the phone and while they all say “we have your order” no one can confirm if it’s provisioning with no issues, pending, anything specific. Any help from anyone?

Undertale
Level 4: Private Eye

I ordered the Xbox Series X All Access package this morning and after completing the process, the system sent me to set up Direct Debit, so I did that and then .... nothing. My account shows no order processed, but I received the order confirmation e ...

JoshT97
Level 1: Cadet

Hi There,

I recently pre-ordered the Xbox Series X and after a confirmation email today, it has it as delivered to an old address in South Australia. I am currently in Melbourne and am hoping to find a solution to get it changed. Is there a possibilit ...

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