Level 1: Cadet

XBox order

Orderd XBox over 2 weeks ago still havent heard anything


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Support Team
Support Team

Re: XBox order

Hi @kasa2, I know there's been a delay with some orders due to the impacts of the past months. I'd suggest speaking with our messaging team via the Telstra app so we can help you further. If they're unable to resolve, they will escalate this further for you.


To do that, open the Telstra app then tap the 'get help' tab at the bottom of the screen & you will see the blue speech bubble to 'Message Us'. While you will first speak with our virtual assistant Codi, follow the prompts & if they're unable to fix, they will put you through to a team member that can assist further if you type 'more help'. Make sure notifications are on within the Telstra app too, this way you can go about your day & reply further there when you get a response. Replies usually occur between 8am-8pm AEST.

If you have any other questions, please let me know. 


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