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Dan193
Level 1: Cadet

The netball app is  poor. We are sent around in circles with no outcome. Tried everything that has been suggested and recommend. Still no outcome. We wish to help our boys by showing a range of diverse sport. At present your app is not helping.  

WouterG
Level 1: Cadet

We have 2 pixel 4 phones in the famiy and we are unable to send sms messages from them and we cant receive any texts.  

gledy
Level 1: Cadet

The other I did something when trying to use the #31# to block my number and now all the incoming calls are showing as unknown. Can anyone help me get it back so incoming calls are showing the number?

lankad
Level 1: Cadet

I bought a pixel 5 from google, sync data from my pixel 2, put the telstra sim in but cant get any 5G reception tried bodni junction, camperdown, kings cross...the map says %G should be there. 5G is my prefered network in settings

Robert_S1
Level 1: Cadet

My Google Pixel 3a won't receive calls from private (non-caller ID) numbers - they go through to voice to txt.

LouieB
Level 2: Rookie

Hi Telstra,Good day.Since there will be no one to attend my issue from  your call centre customer service, no dedicated email for your support and you have a great service that has been no help at all.I have sent out  my phone yesterday via a Telstra ...

BrokenLeaky
Level 1: Cadet

Kayo $5 subscription is puss. Doesn't send a PIN when pop-up screen appears so I tap the re-send button and then locks me out for 30mins so I called a locksmith and they declared it's a joke.

tom165
Level 1: Cadet


Is it possible to purchase the Google Pixel 4a 5g without a plan while still getting the discount that is offered on buying the phone outright.

Cheers.

ncim
Level 1: Cadet

My partner recently bought a Google Pixel outright from Telstra and is on a monthly Telstra plan. We're looking to buy a new phone and I was going to take the Pixel and sign on with another provider who uses the Telstra network. Will this be possible ...

Jitsukablue
Level 1: Cadet

I get no voice service in 4g only areas and an error text message stating the device does not have 4g calling switched on. There is no such option and Telstra website just says to update android, it is.

dj_kahlua
Level 1: Cadet

My Google Pixel 4 hangs up when my call is transferred. 
Eg. I would call the local doctors clinic to book an appointment. When I get transferred to the right department, the call is terminated right away. 
I tried another sim in my Pixel 4, same issue ...

njtmead
Level 2: Rookie

For years, when I received a voicemail it would be sent as an MMS so I could listen to it directly on my phone (Pixel 3): I recently had to do a change of ownership for my Telstra account (from business to personal account) which required getting a n ...

Sean40
Level 1: Cadet

Hi, I ordered a new phone over 2 weeks ago and it said that it would only take up to 7 delivery days to arrive. However, I have still not been sent an email with the delivery details, and only have the invoice in my emails. I have also haven't heard ...

swmc
Level 2: Rookie

Hi Folks, If anyone has a PREPAID Pixel 4a with VoLTE enabled and working please can you let me know. Do you have a VoLTE settings option? Simple test. Make a call when phone shows 4G. If it falls back to 3G/H+ (not 4G) VoLTE is not functioning. Phon ...

FaisalM
Level 1: Cadet

Hi,  Recently signed up with Telstra and ported my number from Optus. Phone is Pixel5 so it has 3G, 4G and 5G option. I noticed that inside the home the reception is very low (either 3G, 4G and 5G) and i get call drop-outs. I tried talking to the som ...

kp-mitch
Level 1: Cadet

Hi Everyone I have recently purchased a Google Pixel 5 Android phone and would like to be able to read my bigpond.net.au emails from this phone.  I used to be able to read my emails on my old Samsung phone but unfortunately the App I downloaded on th ...

Al1234567
Level 1: Cadet

I have updated my plan to the Google Pixel 5 with the Redeemable Hub Max.The code never came through and I have now contacted support 5 seperate times over 2 weeks with no code and no resolution. It is a joke and this online only support is terrible, ...

AJ1991
Level 1: Cadet

I have pre-ordered a Black Google Pixel 5 on the 13rd October, up until now (17/11) the tracking is still showing as "In Progress" while the stores already have them in stock. Last Friday, I rang them up multiple times and luckily at one time I got t ...

rooted
Level 2: Rookie

Ordered Pixel5 on Oct 30. Didn't receive google Nest promo code. Even after multiple follow ups there is no update. Anyone successful in getting a google Nest code after purchasing Google Pixel5 ?

gb26
Level 1: Cadet

Promo code not provided for Supply of free Google Home Nest Hub with purchase of Pixel 5 phone within 7 business days of connection of phone to Telstra network.  One follow up has not been successful.

Bob02
Level 1: Cadet

My Google Pixel incoming calls are going direct to voicemail, without ringing....

Battesyy
Level 1: Cadet

Evening all,  I recently had my Google Pixel 4XL encounter what seems to be a common problem after some research, I organised Telstra to send my phone away for repair/warranty, the staff in store mentioned that a minor crack beside my camera lenses c ...

Elliot4
Level 1: Cadet

I placed an order for this phone and the money has now left my account but there is not order confirmation sent to my email.

Sam_S_
Level 2: Rookie

I had an iphone for one month and now with Android 11 my voicemails do not come to my messages. It just says chat feature unavailable. I have reset messages, carrier services and still says unavailable. How do I fix this ?

pigeontafe
Level 1: Cadet

Hi,  I am in Adelaide city and as of about 2 hours ago my Google Pixel 5 will not connect to Telstra service (either the internet or cell service) I cannot get onto Telstra customer service as my phone wont connect and their chat keeps telling me to ...

ncim
Level 1: Cadet

My partner recently bought a Google Pixel outright from Telstra and is on a monthly Telstra plan. We're looking to buy a new phone and I was going to take the Pixel and sign on with another provider who uses the Telstra network. Will this be possible ...

ficklewind
Level 1: Cadet

I purchased a new Pixel 5 yesterday and all data transferred except RCS messages. I hace contacted Samsung and Pixel but no solution. Anyone else having a similar issue? 

RVR-80s
Level 2: Rookie

It feels quiet frustrating that if you are a prepaid customer, there is absolutely no support apart from Codi who can do nothing useful other than bring up some URL's which you already have gone through a 1000 times. I ordered a phone through Telstra ...

Asmerith
Level 1: Cadet

The standard retail Google Pixel 5 is dual SIM with a SIM card and eSIM however I was speaking to a person on Telstra Live Chat about pre-ordering the phone and they told me that Telstra will be selling only a single SIM version of the phone. Is that ...

Miller10
Level 1: Cadet

Anyone know the pricing cycle of phones and when their price drops? I'm looking to get a pix 4.

RodneyAlan
Level 2: Rookie

Hii purchased a pixel4xl from jb hifi but they didn’t have it in stock so it was posted to me by Telstra minus the Google nest offer how do I redeem this offerthanks

sam982
Level 1: Cadet

hi, I was wondering how much it would cost me to pay off my phone and cancel the current plan? Thanks

ShaddySa
Level 2: Rookie

I've had the Pixel 3 from Telstra since November now and everyone I speak to on a phone call, regardless of where I am, complains that I'm breaking up and that they cannot understand what I'm saying. It is the same problem when I use the USB C headph ...

mac_bridie
Level 2: Rookie

Is anyone else having a their battery drain really quickly after doing the Android 9 update ? I don't have any new apps or anything new about my phone but the battery is only lasting 3/4 of the day since the update. Any ideas ?

cvex
Level 3: Gumshoe

Having an issue with a Google Pixel XL running Android Pie and a Telstra Pre-Paid SIM (with a ported number, if it makes any difference) - I have the option in Android Messages to use Chat Features (RCS), but when I go to enable it, it takes me to th ...

JB951
Level 1: Cadet

Hi, when I use my Google Pixel 1 as a hotspot for my laptop, I'm unable to connect to my work's VPN. However, I can connect to the web etc. It's definitely a problem with the VPN settings on the phone using the Telstra network as any other Wi-fi netw ...

dmusp1
Level 1: Cadet

My Pixel 2 XL has a cracked screen. I know I can take it to independent repair shops but I'd like to know the process of repairing it through Google via Telstra.

realgrid
Level 2: Rookie

No matter what I try I find that my new Pixel 2 XL will not pair and connect with my standard issue radio in my 2015 Toyota Corolla. My old Microsoft Windowsphone  had no problem, and when I recently tried my sons iPhone 7 I connected it in less than ...

Hadouken
Level 2: Rookie

Hi,

I have contacted Telstra technical services regarding this issue. The resolution was to return the phone for a new one. However I am not entirely sure if this will fix the issue.

The issue I am experiencing is, while I am connected to WiFi, my phon ...

PixelPaul
Level 1: Cadet

Does anyone know if wifi calling works on the Pixel?
Running 8.0.0. I've checked Google and it seems the Telstra Pixel is missing the option?

Annoynomous
Level 1: Cadet

Hi all, I was just wondering if the Google Pixel 2 will come with eSIM or not? And whether Telstra One Number will support it or not ? Like the Apple Watch Series 3. Thanks in advance

Xavierclayton
Level 1: Cadet

Hi, ive lost my phone overseas and want to csuspend any use of my phone until I either find it or cancel the plan all together. please help me do this so I don’t incur huge international fees. thank you

particolor
Level 2: Rookie

Twitter..."This video can not be played"  ??

Jake_Robertson
Level 1: Cadet

My old Samsung is on its last legs and really need a phone for work. Have decided to get Pixel XL 128 Black but have been getting the usual run around by Telstra both online and in store about when I can actually expect to see one turn up. Have been ...

kaptain
Level 2: Rookie

Hi, Can you use Daydream without entering payment method? I've just got the Pixel and trying to use Daydream but can not get past a payment options screen. I'd rather not enter any payment options to avoid and purchases. Cheers.

BrokenLeaky
Level 1: Cadet

Kayo $5 subscription is puss. Doesn't send a PIN when pop-up screen appears so I tap the re-send button and then locks me out for 30mins so I called a locksmith and they declared it's a joke.

TimboInOz
Level 1: Cadet

On Friday Dec 11 my Pixel 4 stopped making voice calls with HD Voice (VoLTE). I have inserted a physical Telstra SIM card from another phone into my Pixel 4 and HD Voice functioned normally via the physical SIM. Has anyone else encountered this? The ...

YianSolo
Level 1: Cadet

Hi, I've recently upgraded to a Pixel 5 from a Galaxy S8 and was able to make video calls to other Telstra customers using the default phone app. Now to make a video call using my Pixel 5, it wants to use the Google Duo app. Can the Pixel 5 make vide ...

stickmansan
Level 1: Cadet

I'd like to keep my number but get it on a nano-sim. I saw on the Telstra forum that "Pre-Paid customers can also have their current Telstra SIMs converted to a Nano SIM at no cost." Could I request that you send one out? Please confirm so I can let ...

GAVF2032
Level 1: Cadet

Hi there I ordered a Pixel 4XL on Aug 4, order number SBS51203391. Two things: - I have received information about sending my current phone back (I have swap assure) - do I have to send my phone back within the 14 days still despite the fact I haven' ...

willysosilly
Level 1: Cadet

HI there all of sudden my Pixel 4 xl wont charge and or turn on now. I've been getting no where with trying to get support through the live chat but codi isn't as smart as he thinks hehe I've tried different wall sockets, cables and even a wireless c ...

PeterK52
Level 2: Rookie

Hi there, I go throught he process of linking my Telstra pre-paid service to my Google Home Mini, and I get to the step where you click on "Telstra" to link the service. After I enter the number I get the response that I successfully linked my servic ...

WimD
Level 1: Cadet

How can I be notified when Google Pixel4 64GB White is in stock to order?

msr13
Level 1: Cadet

In the last couple of days RCS chat messages have stopped going through on my Pixel3a. The message just hangs there and doesn't go through. If I change back to "use SMS/MMS only" for the intended recipient the message goes through. Any ideas as to wh ...

1212123
Level 1: Cadet

My cell phone signal is very, very bad, most of the time it is in no signal or weak signal state. I can’t make phone calls or use internet, but I still have to pay $ 60 a month. I live near Sydney Airport, this is not a very remote place. Why?

baudwalker
Level 1: Cadet

There seems to be no service where I am in Bellingen

CommandoRoll
Level 1: Cadet

Not really specific to Android, but I had to choose something and seeing as I'm using a Pixel 4 ... Anyway, is there any way to set time of day specific greetings in Messagebank? So during business hours I have something more formal and outside of bu ...

baudwalker
Level 1: Cadet

can I swap my existing pre paid SIM for an eSIM on my pixel 3a?

TelstraCustome1
Level 1: Cadet

Hi, I ordered a new plan, transferring my pre-paid to post paid, last week. I activated it and got a confirmation saying my new mobile plan should be activated in 4 hours. That was a week ago. I really need data for the unexpected move to working fro ...

Minnah
Level 1: Cadet

After 20+ years with Vodafone switched to Telstra and bought the latest pixel4 and  find out there is no visual voicemail for google pixel!! Very disappointing especially That it seems being a known shortfall for a few years now and nothing has been ...

Vck
Level 1: Cadet

Re: RR1-2400849995477 ( Telstra resolution request number) I have been with Telstra over twenty years, recently Telstra started to ignore my issues very disappointing.Microphone issue with my google pixel  xl that when I am in a call the other party ...

Shirajoo
Level 1: Cadet

my mobile contract ended but still being charged the full amount

Stan_J
Level 1: Cadet

Just purchased a Pixel 3a. Went to Telstra Shop where shop person swapped the sim card from my old "batphone," I put the new phone in my pocket, made no attempt to use it or to download any apps. Nothing! Then within ten minutes or so a message comes ...

tylerrand
Level 1: Cadet

i have recently drowned my phone is it covered in my prepaid warranty

Maxsurf73
Level 1: Cadet

I am not satisfied with slow speeds with my 4G service, i pay a premium price and expect much better speeds. I am at Runaway Bay on the Gold Coast. My pixel phone has 4G enabled, rebooted phone several times with latest Android software ect. I insert ...

arch123
Level 1: Cadet

2x Pixel 2XLs suddenly dont connect to home wifi. Connects to network, No Internet. Works with a 4g dongle and other Wifis. Home wifi connects all other devices with no issues. Have tried:- Forgetting and reconnecting the network- Resetting network s ...

Axillum
Level 1: Cadet

Hi All, So I've had a but of a run around trying to claim my nexus hub through google. What happened was that i entered the promo code for the nexus hub to ship it and it required my phone number which I had to close the app to find. Once I tried to ...

Sam_S_
Level 2: Rookie

Hi,This seems like a very popular phone in JBHIFI and Telstra SIM combo. I recently upgraded from my Pixel 2XL to this . However, lack of RCS and all incoming pictures coming compressed is dissapointing.

Nikki761
Level 1: Cadet

Does Telstra not look after loyal customers anymore???.. I have been a long-standing customer with Telstra and normally have a very good experience with them. I have 7 services with Telstra. This week I wanted to port a number and add a new mobile an ...

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