Level 1: Cadet


Hi, I ordered a new phone over 2 weeks ago and it said that it would only take up to 7 delivery days to arrive. However, I have still not been sent an email with the delivery details, and only have the invoice in my emails. I have also haven't heard anything from Telstra either. 

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Support Team
Support Team

Re: Delivery

Hi Sean40, I appreciate the concern and hope the delivery has arrived since posting. If you've been given an order number you can track progress online via, or if not then our teams in the 'Get Help' section of the My Telstra app ( can securely access your account to look into the order from there. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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