Sean40
Level 1: Cadet

Delivery

Hi, I ordered a new phone over 2 weeks ago and it said that it would only take up to 7 delivery days to arrive. However, I have still not been sent an email with the delivery details, and only have the invoice in my emails. I have also haven't heard anything from Telstra either. 

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Greg_Buch
Support Team
Support Team

Re: Delivery

Hi Sean40, I appreciate the concern and hope the delivery has arrived since posting. If you've been given an order number you can track progress online via  https://tel.st/7exac, or if not then our teams in the 'Get Help' section of the My Telstra app (https://tel.st/7qy7u) can securely access your account to look into the order from there. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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