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Faulty mobile devices
As a new customer I'm not satisfied with this, I love the phone as it is, I'm just annoyed and mad that two phones have come out faulty. My partner who went with a different colour has had no issues what so ever with his device.
What are my options when going back to the store with my phone? Will it be any different than when I first reported a faulty device?
I have reset it, and have videos and pictures of the fault continuing after the reset.
What happens is that when in resting mode the screen goes bright Gray and 'flashes' rather than staying the solid black with the clock. This grey tint does not go away until I have unlocked the phone and returned to the front page.
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Re: Faulty mobile devices
The process for faulty devices is the same, no matter if it's new or refurbished.
The handset will need to be assessed by our Device Care Team and this can be arranged via any Telstra Store.
From there, the Device Care Team will make a decision on how to best proceed, either with repair, or replacement.
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
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