Google Pixel 2 using data while on wifi

[Hadouken]

Hi,

I have contacted Telstra technical services regarding this issue. The resolution was to return the phone for a new one. However I am not entirely sure if this will fix the issue.

The issue I am experiencing is, while I am connected to WiFi, my phone seems to still use mobile data.

After lots of searching I have found that there is a setting called "switch to mobile data automatically".

Now I can type this phrase into my phone under settings. It will find it. But when I click on it the phone takes me to WiFi preferences and that option does not appear there.

Is this a software issue? Or am I to assume that it this can be rectified with a replacement device?

Thank you.

[Burdy]

Hi @Hadouken,

You should be able to find the setting you're looking for by following these steps.

1. From a Home screen, tap the Arrow icon  to display all apps.
2. Navigate: Settings  > Network & Internet  > Wi-Fi .
    Ensure that the switch (upper-right) is turned on .
3. Tap Wi-Fi preferences then tap Advanced .
4. Tap Switch to mobile data automatically to
   
    off .

[Hadouken]

Thank you for the quick reply Burdy.
That setting is not visible on my device.

Like I've said. I have contacted the help desk and have gone in to a Telstra store. They verified the issue.
I don't know how to put in attachments of the screenshot of my wifi setting to show you.

[JordanR · Accepted solution]

Hey @Hadouken,

It looks like Google has changed the settings with a recent update, you can now disable it by enabling Developer Mode and switching "Mobile data always active" off.

If you enable developer mode by going to Settings -> System -> About Phone, and tapping the "Build number" entry repeatedly until it is enabled. Then if you go to Settings -> System -> Developer Options -> Mobile Data always active (setting is under Networking near the bottom of the list) and use the switch to disable it.

[Hadouken]

Absolute legend. Thank you very much for your assistance.