Level 1: Cadet

MMI error on Google pixel for extending ring time

When trying to change ring time (**61*101**30#) I get an MMI error message. I've spent hours attempting to contact Telstra with no success. Is there a different MMI code for Google Pixel running android 10 or is there any way to get some sort of response from Telstra?

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Support Team
Support Team

Re: MMI error on Google pixel for extending ring time

Hey @Tepmurt


Sorry to read that you haven't been able to extend your ring time, the code used is correct. I would recommend chatting with our faults team to investigate this further, you can reach them in the My Telstra app.  Once in the chat, the virtual assistant will ask you a few questions before asking a team member to contact you. More info about how that works here https://tel.st/q9jgx  

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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