ncim
Level 1: Cadet

Outright device locked to Telstra?

Answered

My partner recently bought a Google Pixel outright from Telstra and is on a monthly Telstra plan. We're looking to buy a new phone and I was going to take the Pixel and sign on with another provider who uses the Telstra network.

 

Will this be possible, or is the Pixel locked to only Telstra plans?

2 ACCEPTED SOLUTIONS

Accepted Solutions
SteveW_52
Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: Outright device locked to Telstra?

If the Pixel 5 was bought outright, then it should not be locked.

 

Try another SIM..  best way to prove it..  Smiley Happy

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!

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Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Outright device locked to Telstra?

Phones that are bought outright should not be locked to the Telstra Network. If you find that it is, Telstra will unlock it free of charge.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: Outright device locked to Telstra?

Telstra post paid devices are generally not locked to that network..

 

Best way is to try another provider SIM (or eSIM)..  [you can also use two SIM's (uSIM/eSIM) but you then can't use 5G]..

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
ncim
Level 1: Cadet

Re: Outright device locked to Telstra?

Thanks. This is where my understanding of the terminology between pre-paid, post-paid and outright is failing me. She bought a Pixel outright from Telstra and signed up to a Telstra SIM-only plan, using that phone.

 

This means the phone itself isn't post-paid, although I don't know whether "outright" and "pre-paid" are different things and have different implications for cross-network compatibility. 

 

Although your suggestion to use another provider's SIM in the phone and see what happens is a good one. I'll try that.

SteveW_52
Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: Outright device locked to Telstra?

If the Pixel 5 was bought outright, then it should not be locked.

 

Try another SIM..  best way to prove it..  Smiley Happy

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!

View solution in original post

Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Outright device locked to Telstra?

Phones that are bought outright should not be locked to the Telstra Network. If you find that it is, Telstra will unlock it free of charge.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

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