Level 1: Cadet

Pixel 4 hangs up when call is transferred

My Google Pixel 4 hangs up when my call is transferred. 
Eg. I would call the local doctors clinic to book an appointment. When I get transferred to the right department, the call is terminated right away. 

I tried another sim in my Pixel 4, same issue!
I've tried my sim in a Pixel 2XL, iPhone XR, Samsung s10 and recently with an iPhone 11. I have no issue with these phones. 

I've contacted Google and performed troubleshooting with their tech specialists. 
Google ended up sending me a replacement Pixel 4. 
I am pretty sure the issue is with the phone model or batch.

Any solutions? Anyone else have these issues?

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Support Team
Support Team

Re: Pixel 4 hangs up when call is transferred

Hi @dj_kahlua, if it only happens when a call is transferred, it does make me think it could be on the receivers end, especially if they're the ones transferring the call. Being it doesn't happen with other devices, I can understand the concern. My advice would be to run through the steps here to make sure everything is correct on our end. Our store staff would be able to help. If required, they may need to send it away to our device care centre. You can find more information about this here. It would also be worth booking an appointment to save waiting in store & you can do this online here.


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