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Level 1: Cadet

Tuesday

In November I was sent an email advising me that Smart home service was being retired and we would receive a refund. It further says there is no need to do anything, this would be automatically refunded. Since then we have heard nothing. Trying to ta ...

Level 3: Gumshoe

a month ago

I received a letter with the google equipment to say that the rest of the equipment would arrive by January 19 also has anyone received the $80 google voucher yet as I have not

Level 1: Cadet

3 weeks ago

Hi, Ever since I went on to the nbn a few weeks ago I've had a lot of trouble trying to reconnect my google home mini speaker, I have tried everything and it just won't connect .Never had this issue before I went to nbn.Can someone please help me

Level 1: Cadet

a month ago

Apple HomePod mini & the Homekit System Now that Apple has made the HomePod mini, getting one is near to impossible and since the HomePod, HomePod mini and Apple TV are Home Hubs, for the HomeKit System. Home Automation is growing more and more advan ...

Level 1: Cadet

January

Telstra Smart Modem Gen 2 Wifi Hi Guys and Gals, I am having issues connecting Smart Plugs to the network! I read potential solutions in previous threads, https://crowdsupport.telstra.com.au/t5/home-broadband/telstra-smart-modem-gen-2-wifi/td-p/8207 ...

Level 1: Cadet

December

Why is Telstra now going to charge me if I go over my usage instead of slowing down?

Level 1: Cadet

November

telstra locator pet tag wont connect to home wifi keeps saying password wrong any ideas iknow the password is right thnaks mick

Level 1: Cadet

November

Hi all I just received my Telstra locator device I have set up the WiFi one and wanted to know can you change the zone area to less than 100m I want to put in my dog to receive alerts and 100m is too far thanks

Level 3: Gumshoe

December

Has anyone received google equipment yet, I see that Telstra smart home is now closing 16 December they will be pushing to get the equipment out by then as it is Christmas time deliveries

0 Likes
1,124 Views
19 Replies
December by ceti

Level 1: Cadet

December

hi i recently added telstra to my google home "Voice-activated calling". when i was away from my house (~20klms) i received a call on my mobile only for it to also be sent to my google home. ie the people at my home were able to hear who was calling ...

Level 1: Cadet

December

How do you connect wired devices (e.g. Disk Drives, Ethernet Printers) to Telstra Smart Modem 2 so that the modem recognises them and the devices can be accessed on the network?

Level 2: Rookie

December

I’ve been given a new date of the 16th of the December for my smart home service to be discontinued by Telstra to be replaced by a google package. Twice now I have submitted the required details to change over only to hear absolutely nothing from Goo ...

Level 1: Cadet

December

With the Smart Home being discontinued, we opted for the Google Nest devices and received an email on Friday 4th December saying we should have our Google devices now so disconnection will occur on 16th December. No devices have been received. Cont ...

Level 3: Gumshoe

November

Has anyone had any further updates to what is happening to smart home from this sent out last week“To ensure your services aren't interrupted during the migration to Google Nest, your Telstra Smart Home products and subscriptions will continue beyond ...

Level 3: Gumshoe

November

Level 1: Cadet

November

try to log into the smart Home app and get the following message Error Code 401104 and wont let me in

Level 3: Gumshoe

November

Has anyone received the google equipment yetIt’s been a month now since I filled the forms, I have rung a number of times still nothing from Telstra or google

1 Like
760 Views
10 Replies
November by Jupiter

Level 2: Rookie

November

Hi, I have opted to get replacement Google items when Smart Home is discontinued. Based on the Telstra FAQs, the replacement items started to be sent out from 15 October.I haven’t received any notification that my items have been sent. Is there a way ...

2 Likes
701 Views
6 Replies
November by Jupiter

Level 3: Gumshoe

November

I don’t think there is anyone at smart home I think it’s all automated and it not working

Level 1: Cadet

October

Hello, I filled the form https://say.telstra.com.au/customer/forms/move-to-google-nest to move to Google Nest, but I haven't received any type of notifications nor delivery date estimation. How do I get this information? Thanks

1 Like
1,377 Views
8 Replies
November by Vanuatu

Level 1: Cadet

September

The web links to the purchase devices page is broken. What is the story? Is it a defunct or soon to be defunct service?

0 Likes
1,187 Views
5 Replies
October by Chriss_au

Level 2: Rookie

August

Just received my welcome pack for Telstra Locator. Have registered both Bluetooth tags, but neither of them ring via the Android app,despite them both being located, having their firmware updated and using the latest version of the app. Pretty useles ...

Level 2: Rookie

August

Getting constant alerts that our pet has left the "Home" Zone when the pet hasn't moved. Some days we get up to 50 alerts. There is clearly an issue with the locator. Can this be looked at please?!

Level 2: Rookie

September

As far as I can tell, Telstra no longer markets the Telstra Smart Plug, as they're now popping up in third party IT clearance sales. I don't have a Telstra Smart Home subscription or hub, as my home is set up with a Philips Hue hub and lighting. Wher ...

Level 1: Cadet

September

Level 1: Cadet

August

Hi Team for gold tier members the locator and the use states "Complimentary lifetime subscription for "Telstra Locator" however information on the pdf that is sent says 10 dollars per month.I cant get a hold of anyone live to chat with, and frankly, ...

Level 2: Rookie

August

Google Nest Mini (10,000 points) and Google Nest Mini Bundle (15,000). The features and specifications are the same, then why the difference in points. What is the actual difference between these two?

Level 3: Gumshoe

May

I’ve tried multiple times in multiple ways to connect my Kogan security camera to my NBN modem with no success, times out saying unable to connect every time.I’ve tried things with the manufacturer’s support people including disabling 5G, turning off ...

Level 2: Rookie

June

hi, looking for advice on best telstra dongle for use in regional Victoria that I can add to my existing Telstra account. thx in advance

Level 2: Rookie

June

I am almost ready to give up.Is there a setting on the modem that I need to change, to allow connection for smart globes?I have an NBN modem with wifi running successfully. Google nest, chromecast and 2 Samsung phone all connect without any issue. I ...

Level 2: Rookie

May

I have had an Alexa Spot for 1 and a half years, at the time I was using a Telstra Smart Home Modem 1st gen, and the Alexa device worked fine. The modem transmitted at both 5 GHz and 2.4 GHz. After receiving the new Telstra Smart Home Modem 2nd gen I ...

Level 1: Cadet

April

I am having trouble accessing different web pages through chrome.When I click on the web page, the link redirects me to this page and displays...This page isn’t workingmymodem.modem redirected you too many times. Try clearing your cookies.ERR_TOO_MAN ...

Level 2: Rookie

February 2020

I have bought Phillips smart LED lights, and I am trying to connect it to my phone through my wifi, but it is not connecting. The box says it only connects to 2.4ghz wifi, but my Telstra gen 2 smart modem isn't letting me do so.Is there a way to chan ...

Level 1: Cadet

January 2020

I am new to TelstraTV and the NBN. How is the TelstraTV signal received - thru my existing television antenna or thru the TelstraTV box?

Level 3: Gumshoe

December 2019

I have just moved house and have received a Telstra Smart Modem Gen 2. I am trying to connect both a Ring Doorbell and a Google Home via Wi Fi but both devices can't connect. I have unticked 'Band Steering', turned Modem on / off but still unable to ...

Level 3: Gumshoe

November 2019

I have the above modem with the attached firmware and have been led to believe by Telstra Technical Support that unlike updating the firmware for other brands of modems that if there is a firmware issue like unable to actually access the modem dashbo ...

Level 2: Rookie

November 2019

When moving house, do I just pick up my Telstra Smarthome equipment, and re-locate it to my new house, or do I have to do something else to ensure it works?

Level 2: Rookie

October 2019

How long does this service have to be unavailable before refunds/credits apply. It hasn't been working for more than a day, now, and can't get any help from Telstra tech support on the phone. They don't seem to know what it is. Telstra, please advise

Level 1: Cadet

August 2019

Hello, Is anyone having trouble with logging into the Telstra smart home app, I haven't got any equipment but it just keeps saying login failed. Thanks

Level 2: Rookie

July 2019

HiI can only link 1 Telstra TV box to Google Home and I have 4 - has anyone been able to add more than 1 Thanks

Level 1: Cadet

July 2019

I have Telstra Gen2 modem. I have a 1TB HDD attached to the modem which I can access with my TV, Laptop and mobiles. No issue there. Problem is I can not add or remove files from HDD while it is attached to the modem. Is there anyway to enable write ...

Level 1: Cadet

July 2019

Hi,
I have a Telstra smart home kit and I’m wondering if it is possible to create a shortcut on my iPhone in order to activate/deactivate devices linked to my Telstra Hub. I use a HomePod for controlling every other smart devices but cannot use it to ...

Level 1: Cadet

June 2019

I have a Telstra Smart Modem.Lights are: Online = green = OK WAN/DSL = green = OK Mobile mode = off Mobile signal = orange = OK reception, but not the best Phone = green = OK Questions1. What does the "Mobile mode" mean?2. ...

Level 1: Cadet

April 2019

Hey guys
I’ve just recently brought a locator device outright! I need to set it up but Telstra are saying they can’t connect it because I need to sign a contract to be able to get the device in the first place! I’ve already brought the device on the T ...

Level 1: Cadet

April 2019

How do I change my status, i.e. Home or away?

0 Likes
3,247 Views
4 Replies
April 2019 by Yastiandrie

Level 1: Cadet

March 2019

Is it possible to configure a guest account on the wifi boosters? I have scoured the net looking for directions but have not been able to find anyone who has even tried. Thanks for your assistance. Tony.

Level 3: Gumshoe

February 2019

Hican someone point me to instructions on how to activate the motion sensor in the LED Flood light. ie. set sensitivity, set timer when motion detected, integrate sensor into automatons etcta

Level 1: Cadet

December 2018

Hi all,

Recently installed the smart home in my house and have mounted the outdoor camera to the roof outside.

Is there a way to flip the camera in the software like other DVR/CCTV software?

TIA

Level 1: Cadet

November 2018

Hi, i read on a previous thread that you can use the smart plug to turn kettle on in the morning.. what i dont know, is how? Help please!

Level 1: Cadet

November 2018

Phillip

Level 2: Rookie

December

Level 1: Cadet

November

try to log into the smart Home app and get the following message Error Code 401104 and wont let me in

Level 3: Gumshoe

November

I don’t think there is anyone at smart home I think it’s all automated and it not working

Level 1: Cadet

September

I’ve lost manual for Telstra wifi extender max and I want to reset up in a different location

Level 3: Gumshoe

August

Hi I had a total of 5 smart plugs. 2 of them configure easy enough and they both work. The other 3 just do not get recognised by the Telstra smart home app. I have reset all of them. By holding the pair button when powered off and inserting into powe ...

Level 1: Cadet

August

Hi,Recevied Multiple text messages from Legit Telstra contact over the last few weeks, indicating there was an issue detected with my Telstra\Google Voice Activated Calling.setup and adivising to correct the issue - to UNLINK and RELINK via Google h ...

Level 2: Rookie

July

As Telstra seem to have stopped "working on" "exciting ideas" for Telstra Smart Home a long time ago, my hopes for a compatible Sengled Smart Light Switch have been dashed, so I’m thinking about buying a Philips Hue hub and Hue Dimmer Switch. I have ...

Level 3: Gumshoe

July

HiI have been trying to setup my Google mini so I can make mobile calls through it.The problem is everytime I get to the point in Google Home to input my number I get the following error message: I have been trying to set this up for sometime without ...

Level 1: Cadet

July

Level 1: Cadet

July

Level 1: Cadet

July

My webmail page has Chinese characters in a lot of the headings and tabs. How do I get rid of these? Also, what are these "Boards" and why do I have to select one of these to get help?

Level 1: Cadet

July

Level 1: Cadet

July

I have plugged in an old 4200TL Telstra TV unit that we got a few years ago but never used. I’m trying to connect it to google mini but I cannot find the Voice Linking as described in the instructions. Is it likely that this model doesn’t have the ab ...

Level 1: Cadet

June

I have always enjoyed online chat with Telstra and have always had my queries solved. But where the heck has online chat gone? I can only speak to Codithe virtual useless one. My queries are, I'm moving house to another state. I went through all ...

Level 1: Cadet

June

Two days now without internet access and needing to get a project for work finished, was 48 hours into a 50 hour project that needs to be completed asap. Have gone through all the support solutions and the modem still has no lights for "link, "online ...

Level 1: Cadet

June

I am wanting to connect a granny flat to my houses wireless NBN. The granny flat is for a gamer so they need to connect via Ethernet/ Lan. What are the options?

Level 2: Rookie

June

I can not login to my locator subscription anymore, it keep asking me to subscribe, while I have been already subscribed for almost a year using them with last bill paid with locator subscription already.

Level 1: Cadet

June

Hi , I cant get my Telstra box to talk to my projector. The picture flashes on and off.

Level 1: Cadet

May

I have been trying to connect my daughters brand new Apple 5 watch to a Telstra One number since Monday 4th 2020. This is day 6 3 trips back to the Telstra shop 6 hours on the phone hung up on twice and no one has any idea how to fix the problem. Fin ...

Level 1: Cadet

May

I have no signal from my Telstra tv box, I have done all the rebooting turning off and resetting options, also rebooted the Modem. can you please advise, no tech support atm

Level 1: Cadet

May

Why does my MessageBank periodically switch to voice to text? How do I stop voice to text for good?

Level 1: Cadet

May

I received my Telstra TV modem but during my conversation with the sales technician I requested another one for the second smart TV I have in my bedroom. I’m unable to connect the bedroom TV up to the internet but have free to air and was wondering ...

Level 1: Cadet

April

when do i get my order, used rewards points a few weeks ago to purchase still not received?

Level 1: Cadet

April

Unable to connect the coaxial cable with these wall sockets. Recently moved into a new place and the apartment has old coaxial wall sockets. Please help

Level 1: Cadet

April

Apparently its 'bricked'. As I obtained this from Telstra Rewards less than a year ago, am I eligible for a replacement?

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Exgrunt
Level 2: Rookie

December

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