Telstra Smart Home

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Snowed
Level 1: Cadet

I have a Telstra Smart Home kit and 24 month subscription voucher. When I chatted with the help desk staff to activate the subscription and `Smart Home Cloud & Service plan`, I am being told that Telstra Smart Home service no longer exists since 1st ...

sm007h
Level 2: Rookie

Telstra has made it impossible to contact anyone for any help. I have tried calling up but I just get messages about going through the Telstra app or going online. I tried online chat but those are all "virtual assistants" and when I go through the T ...

Pissedoff64
Level 1: Cadet

I have always enjoyed online chat with Telstra and have always had my queries solved.  But where the heck has online chat gone?  I can only speak to Codithe virtual useless one.  My queries are, I'm moving house to another state.  I went through all ...

Did8
Level 1: Cadet

I am wanting to connect a granny flat to my houses wireless NBN. The granny flat is for a gamer so they need to connect via Ethernet/ Lan. What are the options?

Hi51
Level 1: Cadet

Password  

Sarij
Level 2: Rookie

I am almost ready to give up.Is there a setting on the modem that I need to change, to allow connection for smart globes?I have an NBN modem with wifi running successfully. Google nest, chromecast and 2 Samsung phone all connect without any issue. I ...

Neddy4
Level 1: Cadet

I have had an Alexa Spot for 1 and a half years, at the time I was using a Telstra Smart Home Modem 1st gen, and the Alexa device worked fine. The modem transmitted at both 5 GHz and 2.4 GHz. After receiving the new Telstra Smart Home Modem 2nd gen I ...

THe23
Level 1: Cadet

Hi all, I had been using Intercom Anywhere with the Telstra NBN for about a year now.  In the last week, it stopped connecting and my control 4 dealer says its my telstra modem that is causing the problem.   Is anyone else having similar issues and h ...

Dom2002
Level 1: Cadet

Hello. I have purchased 4 googlemini nests and amhaving issues with the internet connection. Is it worth buying a wifi  extender to improve reception. The nests keep disconnecting and saying they are having problems connecting to the internet. 

JennyF1
Level 1: Cadet

I have successfully connected Google nests to my wireless network but can’t get TuyaSmart smart plugs to connect at all despite following manufacturer’s instructions strictly and trying numerous times. It’s an NBN FTTN service, Telstra Smart Modem Ge ...

Sarij
Level 2: Rookie

I am almost ready to give up.Is there a setting on the modem that I need to change, to allow connection for smart globes?I have an NBN modem with wifi running successfully. Google nest, chromecast and 2 Samsung phone all connect without any issue. I ...

Neddy4
Level 1: Cadet

I have had an Alexa Spot for 1 and a half years, at the time I was using a Telstra Smart Home Modem 1st gen, and the Alexa device worked fine. The modem transmitted at both 5 GHz and 2.4 GHz. After receiving the new Telstra Smart Home Modem 2nd gen I ...

Spencer_5
Level 1: Cadet

I am having trouble accessing different web pages through chrome.When I click on the web page, the link redirects me to this page and displays...This page isn’t workingmymodem.modem redirected you too many times. Try clearing your cookies.ERR_TOO_MAN ...

Sward6
Level 3: Gumshoe

I have just moved house and have received a Telstra Smart Modem Gen 2. I am trying to connect both a Ring Doorbell and a Google Home via Wi Fi but both devices can't connect. I have unticked 'Band Steering', turned Modem on / off but still unable to ...

Trigga
Level 2: Rookie

When moving house, do I just pick up my Telstra Smarthome equipment, and re-locate it to my new house, or do I have to do something else to ensure it works?

Trigga
Level 2: Rookie

How long does this service have to be unavailable before refunds/credits apply. It hasn't been working for more than a day, now, and can't get any help from Telstra tech support on the phone. They don't seem to know what it is. Telstra, please advise

Jakey028
Level 1: Cadet

Hello, Is anyone having trouble with logging into the Telstra smart home app, I haven't got any equipment but it just keeps saying login failed. Thanks

James135
Level 2: Rookie

HiI can only link 1 Telstra TV box to Google Home and I have 4 - has anyone been able to add more than 1 Thanks

TheOneRees
Level 1: Cadet

Hi,
I have a Telstra smart home kit and I’m wondering if it is possible to create a shortcut on my iPhone in order to activate/deactivate devices linked to my Telstra Hub. I use a HomePod for controlling every other smart devices but cannot use it to ...

Hanger
Level 1: Cadet

How do I change my status, i.e. Home or away?

Pissedoff64
Level 1: Cadet

I have always enjoyed online chat with Telstra and have always had my queries solved.  But where the heck has online chat gone?  I can only speak to Codithe virtual useless one.  My queries are, I'm moving house to another state.  I went through all ...

Did8
Level 1: Cadet

I am wanting to connect a granny flat to my houses wireless NBN. The granny flat is for a gamer so they need to connect via Ethernet/ Lan. What are the options?

ddc1965
Level 1: Cadet

when do i get my order, used rewards points a few weeks ago to purchase still not received?

Masum47
Level 1: Cadet

Has anyone else got delivered Google Home Hub when you have ordered Nest Hub with 43000 points?

Screenname1231
Level 1: Cadet

I bought the pre paid $120 Data pack and I've still got until July till it finishes. I had 40gb the other day and now it all moved into the saved data and I dOn'T know if it can be moved back or if I can use the save data

Phillipross
Level 1: Cadet

Open

Disapointed123
Level 1: Cadet

I have had a Telstra Smart Home set-up now for almost six months. I must say that I am extremely disappointed with it. I have four cameras and three sensors. I have had nothing but trouble with it constantly. 9 out of 10 days there is something not w ...

MathewH
Level 2: Rookie

We manage  fleet of Zigbee devices as part of an ogoing product under development. One of those devices is the Telstra Smart plug (https://www.telstra.com.au/smart-home/devices-old/smart-power-plug). We have noticed some bugs in the Smart plug behavi ...

dom1770
Level 1: Cadet

I'm an all  fan and I find it a tad annoying that Telstra hasn't approached Apple directly for integration! They have with Google & Amazon. Sure it's costly for Telstra to pay Apple for whatever legalities over integration partnerships, but why not ...

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