Telstra Smart Home

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tia2351
Level 2: Rookie

problem is googles assisatnt will say unable to reach testra home please trya again later. have used this for  2 plus years uninstalled unlinked testra devises from google and vice versa  reset my telstra hub still nothing . however as i have  time r ...

Snowed
Level 1: Cadet

I have a Telstra Smart Home kit and 24 month subscription voucher. When I chatted with the help desk staff to activate the subscription and `Smart Home Cloud & Service plan`, I am being told that Telstra Smart Home service no longer exists since 1st ...

sm007h
Level 2: Rookie

Telstra has made it impossible to contact anyone for any help. I have tried calling up but I just get messages about going through the Telstra app or going online. I tried online chat but those are all "virtual assistants" and when I go through the T ...

Pissedoff64
Level 1: Cadet

I have always enjoyed online chat with Telstra and have always had my queries solved.  But where the heck has online chat gone?  I can only speak to Codithe virtual useless one.  My queries are, I'm moving house to another state.  I went through all ...

Did8
Level 1: Cadet

I am wanting to connect a granny flat to my houses wireless NBN. The granny flat is for a gamer so they need to connect via Ethernet/ Lan. What are the options?

Hi51
Level 1: Cadet

Password  

Sarij
Level 2: Rookie

I am almost ready to give up.Is there a setting on the modem that I need to change, to allow connection for smart globes?I have an NBN modem with wifi running successfully. Google nest, chromecast and 2 Samsung phone all connect without any issue. I ...

Neddy4
Level 1: Cadet

I have had an Alexa Spot for 1 and a half years, at the time I was using a Telstra Smart Home Modem 1st gen, and the Alexa device worked fine. The modem transmitted at both 5 GHz and 2.4 GHz. After receiving the new Telstra Smart Home Modem 2nd gen I ...

THe23
Level 1: Cadet

Hi all, I had been using Intercom Anywhere with the Telstra NBN for about a year now.  In the last week, it stopped connecting and my control 4 dealer says its my telstra modem that is causing the problem.   Is anyone else having similar issues and h ...

Sarij
Level 2: Rookie

I am almost ready to give up.Is there a setting on the modem that I need to change, to allow connection for smart globes?I have an NBN modem with wifi running successfully. Google nest, chromecast and 2 Samsung phone all connect without any issue. I ...

Neddy4
Level 1: Cadet

I have had an Alexa Spot for 1 and a half years, at the time I was using a Telstra Smart Home Modem 1st gen, and the Alexa device worked fine. The modem transmitted at both 5 GHz and 2.4 GHz. After receiving the new Telstra Smart Home Modem 2nd gen I ...

Spencer_5
Level 1: Cadet

I am having trouble accessing different web pages through chrome.When I click on the web page, the link redirects me to this page and displays...This page isn’t workingmymodem.modem redirected you too many times. Try clearing your cookies.ERR_TOO_MAN ...

Sward6
Level 3: Gumshoe

I have just moved house and have received a Telstra Smart Modem Gen 2. I am trying to connect both a Ring Doorbell and a Google Home via Wi Fi but both devices can't connect. I have unticked 'Band Steering', turned Modem on / off but still unable to ...

Trigga
Level 2: Rookie

When moving house, do I just pick up my Telstra Smarthome equipment, and re-locate it to my new house, or do I have to do something else to ensure it works?

Trigga
Level 2: Rookie

How long does this service have to be unavailable before refunds/credits apply. It hasn't been working for more than a day, now, and can't get any help from Telstra tech support on the phone. They don't seem to know what it is. Telstra, please advise

Jakey028
Level 1: Cadet

Hello, Is anyone having trouble with logging into the Telstra smart home app, I haven't got any equipment but it just keeps saying login failed. Thanks

James135
Level 2: Rookie

HiI can only link 1 Telstra TV box to Google Home and I have 4 - has anyone been able to add more than 1 Thanks

TheOneRees
Level 1: Cadet

Hi,
I have a Telstra smart home kit and I’m wondering if it is possible to create a shortcut on my iPhone in order to activate/deactivate devices linked to my Telstra Hub. I use a HomePod for controlling every other smart devices but cannot use it to ...

Hanger
Level 1: Cadet

How do I change my status, i.e. Home or away?

Pissedoff64
Level 1: Cadet

I have always enjoyed online chat with Telstra and have always had my queries solved.  But where the heck has online chat gone?  I can only speak to Codithe virtual useless one.  My queries are, I'm moving house to another state.  I went through all ...

Did8
Level 1: Cadet

I am wanting to connect a granny flat to my houses wireless NBN. The granny flat is for a gamer so they need to connect via Ethernet/ Lan. What are the options?

ddc1965
Level 1: Cadet

when do i get my order, used rewards points a few weeks ago to purchase still not received?

Masum47
Level 1: Cadet

Has anyone else got delivered Google Home Hub when you have ordered Nest Hub with 43000 points?

Screenname1231
Level 1: Cadet

I bought the pre paid $120 Data pack and I've still got until July till it finishes. I had 40gb the other day and now it all moved into the saved data and I dOn'T know if it can be moved back or if I can use the save data

Phillipross
Level 1: Cadet

Open

Disapointed123
Level 1: Cadet

I have had a Telstra Smart Home set-up now for almost six months. I must say that I am extremely disappointed with it. I have four cameras and three sensors. I have had nothing but trouble with it constantly. 9 out of 10 days there is something not w ...

MathewH
Level 2: Rookie

We manage  fleet of Zigbee devices as part of an ogoing product under development. One of those devices is the Telstra Smart plug (https://www.telstra.com.au/smart-home/devices-old/smart-power-plug). We have noticed some bugs in the Smart plug behavi ...

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