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Level 2: Rookie

Email alerts

I have my camera set to take and send me a email video clip when the camera is activated in the away mode. I am receiving the email but the video clip is not attached as it used to be what’s wrong?
JWB

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3 REPLIES 3
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Level 24: Supreme Being
Level 24: Supreme Being

Re: Email alerts

What email program do you use to receive your emails?

Is there a 'show pictures' option at the top when you open the email up?
I am Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
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Level 2: Rookie

Re: Email alerts

Outlook
There is no ”show pictures ” option
JWB
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Level 24: Supreme Being
Level 24: Supreme Being

Re: Email alerts

Try removing and recreating the automation and seeing if it works

If not, give Smart home Faults a call as it may need to be escalated to engineering to investigate why the video's not being sent
I am Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator

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