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Level 2: Rookie

google not recogniseing telstra home

problem is googles assisatnt will say unable to reach testra home please trya again later.

 have used this for  2 plus years

 

uninstalled unlinked testra devises from google and vice versa  reset my telstra hub still nothing .

 

however as i have  time routine through tesltra just to a light on it works

 

thanks  glen

 

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9 REPLIES 9
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Level 1: Cadet

Re: google not recogniseing telstra home

Having the same issue - Google couldn't reach smart home. I unlinked the service and now I'm not able to link it again, I'll log in and it will say something about a connection error.

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Level 1: Cadet

Re: google not recogniseing telstra home

Same issue, suddenly smart home stopped working, tried everything to reconnect, msg is : smart home hub cannot connect to smart home server. Help is not available, nobody answers. Very frustrating. Telstra help not helping .

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Level 1: Cadet

Re: google not recogniseing telstra home

Same issue happening here, unlinked telstra smart home, now it won't relink to google home, very frustrating when whole house is running on telstra, only unlinked to refresh connection because it stopped working, come on telstra, sort something out with google

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Level 1: Cadet

Re: google not recogniseing telstra home

Same issue. Frustrating!

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Level 18: Intelligence Chief

Re: google not recogniseing telstra home

Hi @tia2351 @Toolangi_girl @deblen @Fm15 @Spudden 

"smart home hub cannot connect to smart home server"

I am Guessing you have all tried the link bellow?

 

https://www.telstra.com.au/support/category/smart-home/other/smart-home-troubleshooting-

your-telstra-smart-home-hub

 

Or you could try, Telstra Tech Support 1800 007 391 Try during normal business hours and keep me updated if the number still works, As it is working for some people not others.

 

Or try my favorite friend, Codi https://www.telstra.com.au/chatnow/landing?pageId=https%3a%2f%2flivechat.telstra.com%2fTCOM%3aCrowds...

Or the my Telstra app.

https://www.telstra.com.au/mytelstra

More information on how to leave a message via the My Telstra app can be found at
https://crowdsupport.telstra.com.au/t5/Accounts-Plans/How-to-message-with-us-in-the-My-Telstra-app/t...

Send a message (blue icon, bottom right of Get Help screen) and if Codi sends you somewhere else, type "Speak to a consultant" and it should transfer you to the queue to chat to a human. c/o Jupiter

 

 

 

 

I don't work for Telstra, Never have, I am just a Telstra customer like you.
So the advice I give is my own, In my own time, Guided by my own experience/knowledge.
Which I am always happy to be corrected on.
Rohan
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Level 1: Cadet

Re: google not recogniseing telstra home

Same issue, is there a solution?

 

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Level 24: Supreme Being
Level 24: Supreme Being

Re: google not recogniseing telstra home

Engineering have been made aware and were looking into the cause

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
Level 24: Supreme Being
Level 24: Supreme Being

Re: google not recogniseing telstra home

Issue should of been resolved as of Saturday sometime. You may need to unlink/relink to get it up and going if you weren't unlinked already

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
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Level 2: Rookie

Re: google not recogniseing telstra home

Went away over the weekend came back and all fixed thanks

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