THe23
Level 1: Cadet

Intercom Anywhere unable to connect to Telstra NBN gateway

Hi all, 

I had been using Intercom Anywhere with the Telstra NBN for about a year now.  In the last week, it stopped connecting and my control 4 dealer says its my telstra modem that is causing the problem.   Is anyone else having similar issues and have a potential resolution for this?  I don't really want to spent $500 to swap out the telstra modem like they recommended...

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4 REPLIES 4
cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Intercom Anywhere unable to connect to Telstra NBN gateway

What model modem do you have ((example DJA0231, LH1000....)

THe23
Level 1: Cadet

Re: Intercom Anywhere unable to connect to Telstra NBN gateway

I have Arris CM8200

The intercom anywhere is connected with a control4 DS2.

cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Intercom Anywhere unable to connect to Telstra NBN gateway

What is the model of the Telstra modem connected to the Arris CM8300 modem?

ArnieFromAus
Level 2: Rookie

Re: Intercom Anywhere unable to connect to Telstra NBN gateway

Hi there

i have a similar issue.. my Control4 / intercom anywhere app was connected only a month ago and occasionally it can’t connect to intercom. My installer said it was Telstra I’m yet to ring Telstra to find out exactly what is the issue however any insight would be great...

i have an Arris 8200 (nbn device) with a DJA0231 (white Gen2) model modem.

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