Jdunl23
Level 1: Cadet

Link Telstra Mobile Number to Google Home

Hi, 

 

I’ve followed the steps when trying to set up my Telstra mobile to work with google home. The in step 4. Tap Mobile calling and then tap on the Telstra service listed under More services but nothing happens? It’s as though the option to link is not available despite appearing. I’m logged in with my google account, delete and fe installed the app etc. wiithiut success. Any help is appreciated! 

Thanks. 

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7 REPLIES 7
DrQ
Level 24: Supreme Being
Level 24: Supreme Being

Re: Link Telstra Mobile Number to Google Home

Google currently list that this functionality is currently only available to US, UK and Canadian mobile services. 

so haven’t updated the troubleshooting, but, do list common errors as that the google home device is running on an old firmware or an outdated version of the google home app 

Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

cameron_bol
Level 1: Cadet

Re: Link Telstra Mobile Number to Google Home

Same problem here, it's like tapping on the "link" symbol doesn't even register as a tap on the screen - nothing happens.

 

Edit: Just tried with my wife's phone, it works for her - the main difference is that above the "More services" section in Mobile Calling she has a "Your linked services" section, whereas I don't. 

Dani39
Telstra (Retired)
Telstra (Retired)

Re: Link Telstra Mobile Number to Google Home

Hi @cameron_bol

 

If you're still having trouble linking, please make sure you have the latest update of the Google Home app and we also have detailed instructions on how-to at https://tel.st/ux4nz

 

If none of that helps, hit the 'Contact us' link at the bottom of that page and one of our specialists can assist further. 

 

Let us know how you go. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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sambahrij
Level 1: Cadet

Re: Link Telstra Mobile Number to Google Home

I'm facing the same issues and I'm currently handling the lastest versions of all applications and firmware

- Seeking Help in all the wrong places
DingoDan
Telstra (Retired)
Telstra (Retired)

Re: Link Telstra Mobile Number to Google Home

Hey sambahrij,

 

Have you been able to follow the steps that Dani39 have provided in the above post? 

 

If you are continuing to have issues with this being activated and used then there us a 'contact us' link at the bottom of the page where you can get further assistance with this. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

sambahrij
Level 1: Cadet

Re: Link Telstra Mobile Number to Google Home

Hi DingoDan,

My Google Home app is on the "beta version" so its newer then the suggested version; I've updated the app as well as assumed the telstra 24/7 app might come into play also ensured that was updated; 

The mobile calling was semi working before as I had Connected it earlier, when I had an issue facing the calling function, as it was saying it needed more information but returned nothing, I did an "on off " method of disconnecting the mobile calling function and reconnecting it, but after disconnecting it, I can't reconnect it to the telstra service, as above no matter how many I hit the "Link telstra" button on the mobile voice calling page within the home app; 
I've also disconnected or ensured duo isn't connected to the home mini as if I ask the home mini to call it seems to go to duo; I assumed that could be a cause but now thats also off its not adding up
App version 2.14.50.11

- Seeking Help in all the wrong places
NothingwhyIsThi
Level 1: Cadet

Re: Link Telstra Mobile Number to Google Home

Contact us chat does not work on iphone and there is no category nor subcategory to choose for the chat that matches this problem! Making the whole thing very boring

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