CrowdSupport®
Highlighted
Level 2: Rookie

Moving house

Answered

When moving house, do I just pick up my Telstra Smarthome equipment, and re-locate it to my new house, or do I have to do something else to ensure it works?

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: Moving house

Moving it to a new house is fine, if you're keeping the old modem the hub and cameras will all reconnect. Otherwise if you have a new modem, you can change the WiFi name and password to mimic your old modems and your devices will automatically reconnect.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

View solution in original post

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
2 REPLIES 2
Highlighted
Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: Moving house

Moving it to a new house is fine, if you're keeping the old modem the hub and cameras will all reconnect. Otherwise if you have a new modem, you can change the WiFi name and password to mimic your old modems and your devices will automatically reconnect.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

View solution in original post

Highlighted
Level 2: Rookie

Re: Moving house

Thanks GuiltySpark

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more