dv5
Level 2: Rookie

Need to access 2.4ghz wifi- telstra gen 2 smart modem

Answered

I have bought Phillips smart LED lights, and I am trying to connect it to my phone through my wifi, but it is not connecting. The box says it only connects to 2.4ghz wifi, but my Telstra gen 2 smart modem isn't letting me do so.

Is there a way to change the setting from 5ghz to 2.4ghz?

 

1 ACCEPTED SOLUTION

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Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Need to access 2.4ghz wifi- telstra gen 2 smart modem

You need to log in to your modem and turn off Band Steering. This will separate the WiFi in to individual 2.4GHz and 5GHz networks (rather than the current combined wifi network that you have now).

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Need to access 2.4ghz wifi- telstra gen 2 smart modem

You need to log in to your modem and turn off Band Steering. This will separate the WiFi in to individual 2.4GHz and 5GHz networks (rather than the current combined wifi network that you have now).

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

dv5
Level 2: Rookie

Re: Need to access 2.4ghz wifi- telstra gen 2 smart modem

How do I log onto the modem? 

Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Need to access 2.4ghz wifi- telstra gen 2 smart modem

@cf4 created an unofficial manual, which is located here. It should help you with all your modem queries.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
cf4
Level 24: Supreme Being
Level 24: Supreme Being

Re: Need to access 2.4ghz wifi- telstra gen 2 smart modem

To log into the modem open a web browser connected to modem and go to http://192.168.0.1, password is Telstra. To turn of band steering go to WiFi and remove tick next to band steering in the 2.4 GHz settings.

dv5
Level 2: Rookie

Re: Need to access 2.4ghz wifi- telstra gen 2 smart modem

Every time I type any kind of those links it does not load at all

cf4
Level 24: Supreme Being
Level 24: Supreme Being

Re: Need to access 2.4ghz wifi- telstra gen 2 smart modem

Try turning smart modem off for a few minutes and then turn it back on.

dv5
Level 2: Rookie

Re: Need to access 2.4ghz wifi- telstra gen 2 smart modem

Already tried but thanks

cf4
Level 24: Supreme Being
Level 24: Supreme Being

Re: Need to access 2.4ghz wifi- telstra gen 2 smart modem

What device are you trying to log into the modem on.

 

When you go to http://192.168.0.1/ what error message do you get.

dv5
Level 2: Rookie

Re: Need to access 2.4ghz wifi- telstra gen 2 smart modem

I’m on a Telstra smart modem gen 2

 

and it says cannot open after like loading for a minute

cf4
Level 24: Supreme Being
Level 24: Supreme Being

Re: Need to access 2.4ghz wifi- telstra gen 2 smart modem

There are two different Gen 2 modems. One made by Arcadyan and the other by Technicolor. (See image below). Both of those use the same IP address  http://192.168.0.1 so the log in page of modem should open in your browser if you are connected to modem.

 

Have you tried on a PC connected to the modems LAN port?

 

Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Need to access 2.4ghz wifi- telstra gen 2 smart modem

It might need a factory reset. That usually fixes my mother in laws when that happens. 

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
AWHNCO89
Level 1: Cadet

Re: Need to access 2.4ghz wifi- telstra gen 2 smart modem

I have done that and still doesn’t work. 

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