Level 1: Cadet

Sim activation

I bought a new phone yesterday and transferred my old prepaid virgin phone number to telstra (now on a plan) my new phone still says emergency calls only, like the Sims not activated? Not sure...

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Support Team
Support Team

Re: Sim activation

Hi Vickyriddio,

Thanks for reaching out. Sorry to hear about the issues you are having with your mobile, I can understand this would be quite frustrating.

I recommend contacting our activations team on 1800800019 to look into this further.

Please let me know how you go.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more