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Level 2: Rookie

Smart Home App very slow to load

Just wondering whether it takes anyone else up to 60 seconds (sometimes more) to load the smart home app? If I want to change the lights or mode, or view the camera stream it's soooo frustrating to do so. Is there anything I can do to help with this?
It happens on both wifi (cable 50+ down speed) and over 4G, and with both mine and my wife's phones. Help please!

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5 REPLIES 5
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Level 25: The Singularity
Level 25: The Singularity

Re: Smart Home App very slow to load

A large part of the loading time has to do with the capability of the phone. What model phone do you have?

 

On my S8+ it takes around 15 seconds to load.

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Smart Home App very slow to load

Just tried it on a pixel and it took 9 seconds

 

like @Jupiter it could be the phone itself, also any apps running in the background could slow it down as well

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Level 2: Rookie

Re: Smart Home App very slow to load

Thanks for the replies. I have a 3 month old iPhone 7... Just seems to suck a little - especially if you are wanting to quickly take a peek at one of the cameras when you hear a noise which is unsettling.
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Level 2: Rookie

Re: Smart Home App very slow to load

Still having issues where camera is not loading on IOS (iPhone 7). Everything else works. Many others are reporting the same. Not sure if Android devices have same issue

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Telstra (Retired)
Telstra (Retired)

Re: Smart Home App very slow to load

You might also want to check your Camera Wi-Fi.
I had one Camera that took a long time to load. I added a better Wi-Fi router and the Camera load time improved.
How many Camera's are you using? What type of broadband are you using?
Also your broadband Upload speed is important as the Camera is sending a video stream. If you have a really slow upload speed this could also be the source of the problem.

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