mark064
Level 1: Cadet

Telstra locator

Ordered online telstra locator starter pack and monthly subscription  (wifi one) about 8 days ago. Said all done starter would be sent....and I would get email confirming order....also added some extra product (extra wifi tag and dog collar holders using reward points)

 

got emails for the extras and extra accessory  arrived today....downloaded app but got error that subscription wasn’t active...also hadn’t got starter pack. 

went online, couldn’t see active subscription either...,so re-ordered again and all went through same last page message that all done and I would get email....4hours later no email still....tried calling, but no one answering in the smart home team.....

 

anyone having similar issues getting this service yo activate. 

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1 REPLY 1
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Telstra locator

Try chatting online via Livechat instead.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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