3939
Level 1: Cadet

Telstra locator

Answered
Hey guys
I’ve just recently brought a locator device outright! I need to set it up but Telstra are saying they can’t connect it because I need to sign a contract to be able to get the device in the first place! I’ve already brought the device on the Telstra website and want to connect it to my phone or home wifi can this be done so I don’t have to sign a contract? Thanks
1 ACCEPTED SOLUTION

Accepted Solutions
Newts
Level 2: Rookie
Accepted Solution

Re: Telstra locator

Hi 3939,
It sounds like you purchased the Locator Wi-Fi Tag from the accessory store @ https://accessories.telstra.com.au/telstra-locator.

You do need to also sign up to the Telstra Locator Subscription, as you must have an active Telstra Locator Subscription to use Telstra Locator Tags.

You can find all the information at https://www.telstra.com.au/location-of-things/telstra-locator#started

You don't need to sign up to a 12 or 24 month contract as the Telstra Locator Subscription is a month-to-month subscription you can cancel at any time. To take up a subscription, you need a Telstra post-paid mobile service.
Craig

View solution in original post

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2 REPLIES 2
Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra locator

Unfortunately Telstra Locator still requires a subscription to work
I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
Newts
Level 2: Rookie
Accepted Solution

Re: Telstra locator

Hi 3939,
It sounds like you purchased the Locator Wi-Fi Tag from the accessory store @ https://accessories.telstra.com.au/telstra-locator.

You do need to also sign up to the Telstra Locator Subscription, as you must have an active Telstra Locator Subscription to use Telstra Locator Tags.

You can find all the information at https://www.telstra.com.au/location-of-things/telstra-locator#started

You don't need to sign up to a 12 or 24 month contract as the Telstra Locator Subscription is a month-to-month subscription you can cancel at any time. To take up a subscription, you need a Telstra post-paid mobile service.
Craig

View solution in original post

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