Denzil2
Level 2: Rookie

Telstra Pet WiFi Locator, Zone movement Alerts

Getting constant alerts that our pet has left the "Home" Zone when the pet hasn't moved. Some days we get up to 50 alerts. There is clearly an issue with the locator. Can this be looked at please?!

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2 REPLIES 2
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Telstra Pet WiFi Locator, Zone movement Alerts

Not through Crowdsupport, no.

 

Is your pet staying within range of your Home wifi? If the signal is lost, that will trigger the message.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
ahb
Level 3: Gumshoe

Re: Telstra Pet WiFi Locator, Zone movement Alerts

 

If you are still having issues please contact the Locator team at locator.support@team.telstra.com?  We can assist you in greater detail

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