Minionmumma14
Level 1: Cadet

Telstra Smart Home - Camera Issues

Can ANYONE tell me do I need the Camera's to be Plugged into the Power all the time , ARE THY CONNECTED TO A POWER POINT???? 

 

I have spoke to Telsta Store staff at two different stores and they keep telling me I just need the Internet connection , no power required. 

 

I have had numerous calls to the So called support , NOONE there can give me an answers they pass me from one person to another while charging me for the phone call !!

 

I was reaaly happy to be getting this sucurity for my family but I have nothing but trouble installing , the app did not work, then it did not recognise the account and now the Camera seem to require electricity 

 

 

NOT IMPRESSED!!!

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
4 REPLIES 4
GlennL
Level 21: Augmented

Re: Telstra Smart Home - Camera Issues

A powerpoint is essential.

I find it very bad if people told you otherwise as it clearly shows a picture of a power adapter here
https://www.telstra.com.au/smart-home/devices/indoor-camera#install
Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Smart Home - Camera Issues

as @GlennL has said, they will reqiure constant power from a powerpoint. They are not battery powered

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
GlennL
Level 21: Augmented

Re: Telstra Smart Home - Camera Issues

@Yastiandrie why does the outdoor one say it needs to be powered indoors
NTayeh
Telstra (Retired)
Telstra (Retired)

Re: Telstra Smart Home - Camera Issues

Hi @GlennL,

 

The powerpack needs to be inside as its not waterproof. 

 

Please make sure that you have the powerpack connected to an inside powerpoint to ensure its away from mositure and water. 

 

Regards,

Nathan 

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more