MP-ADL
Level 1: Cadet

WTH with the smart home app

This service never works, have to reboot and redo it every time, has anyone asked for a refund. I am tired. with Christmas decoration , this is not acceptable, I am tired being on hold with this unpredictable service, anyone approached ombudsman regarding  this terrible service..thanks

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2 REPLIES 2
343GuiltySpark
Level 23: Superhero
Level 23: Superhero

Re: WTH with the smart home app

My Smart Home service is working normally. Have you spoken with the Smart Home team on 13 22 00? If youd like to cancel your Smart Home service, there is a link below in my signature to raise a complaint. The complaints team will be able to cancel your service.
I work for Telstra, but my opinions are my own and not that of Telstras
ShannonD
Support Team
Support Team

Re: WTH with the smart home app

Hi @MP-ADL.

 

Apologies for any inconvenience you're currently experiencing with My Smart Home service.

 

You can find some troubleshooting tips here 

 

If the tips via the above link do not help, I recommend doing as 343GuiltySpark has suggested & contact us on 132200 so we can investigate this further. 

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