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Level 1: Cadet

Your phone number is not eligible

I am trying to setup Voice Activated Calling with my 3 Google Home Mini's and my Telstra mobile service. When I try and do so, I get an error which says "Your phone number is not eligible. You must have an active Telstra mobile phone service to use with VOice-activated Calling".

I tried calling 132200, but they were unable to help and told me to go here as there was no escalation path.

I'm using a Pixel 3, running Android 10 and 3 different Google Home Minis (one from Telstra, and two from Google directly).

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3 REPLIES 3
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Level 23: Superhero
Level 23: Superhero

Re: Your phone number is not eligible

Hi Snedward,

 

Have you read the below link that explains how to set it up?

https://crowdsupport.telstra.com.au/t5/News-Feed/Introducing-Voice-activated-Calling-with-Telstra/ba...

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Level 1: Cadet

Re: Your phone number is not eligible

Hi Smiley3. Yes I've read it. The instructions aren't that useful.

 

From this page (https://www.telstra.com.au/smart-home/voice-activated-calling?ref=TD_fr_cs_tcom_VAC) I am at the step 3. I have entered my number (both in 04 format and the international +614 equivalent) but then I get the error and can't proceed further

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Level 1: Cadet

Re: Your phone number is not eligible

This far more detailed set of instructions (https://www.telstra.com.au/support/category/mobiles-tablets/getting-started/voice-activated-calling#...) still gets me to the same point and the same error.

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