FoMM
Level 1: Cadet

100% package lost for some website

I notice I can't go to some website recently.

 

At first I thought it was a website issue, then I realised it might be related to my home CableDSL because I could go to the site in my office.

 

So I did some testing on some of the sites and here are the ping test of two servers:

 

ping 118.89.103.211

Pinging 118.89.103.211 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

 

ping 157.255.26.18

Pinging 157.255.26.18 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 157.255.26.18:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

 

I can connect to both servers by using my mobile phone data and I did reboot my router and the problem persist.

 

I contacted your TECHNICAL team over the phone and chat, they don't even understand what PING does. One person asked me to restart my browser, clear my browser cache or reboot my router and the other TECHNICAL person said he did not have access to check and he needed pass it to some other team to check and get back to me. Do you think there really will be someone contacting me? I am not that optimistic. 

 

Can anyone please take a look and tell me what went wrong?

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2 REPLIES 2
343GuiltySpark
Level 23: Superhero
Level 23: Superhero

Re: 100% package lost for some website

Some servers wont respond to pings and ping issues aren't supported by Bigpond assurance. If there is a fault on Telstra's core network where a server/router is dropping packets its something the networks team will identify and resolve.
I work for Telstra, but my opinions are my own and not that of Telstras
cf4
Level 25: The Singularity
Level 25: The Singularity

Re: 100% package lost for some website

Suggest you install the ping plotter tool on your PC this tool should indicate where in the network the connection is failing.

 

https://www.pingplotter.com/

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