Level 1: Cadet

100% packet loss and I can't play Online games

Recently I just got cable installed and the Internet works and it connects to my Xbox one but I have 100% packet loss and I can't play any online games or apps on my phone. Can someone please help me out as I have waited about 2 weeks to get it working!

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Telstra (Retired)
Telstra (Retired)

Re: 100% packet loss and I can't play Online games

hi AireVuqe101 


I'm referring your post to our Social Media Tech Team for some further assistance. 


You may not receive any contact from them until Monday, so if you need further assistance in the meanwhile, we do have a 24 hour Technical Support team who can be contacted by either calling 133933 or via Live Chat http://tel.st/gq6m



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