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Level 2: Rookie

Access MyGateway

Answered

Hi

 

I have just successfully installed Gatewaymax on my Broadband cable service.

 

However I am trying to log into MyGateway to no avila. Where do I find my Username and password? I try my Telstra log in, but it doesn't accept that there is a fullstop in my username (ie AN.Other). And it won't accept the wifi username/password as given on the card and which allows my smartphone to connect to teh wifi network.

 

any thoughts?

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Level 3: Gumshoe
Accepted Solution

Re: Access MyGateway

I cant remember off the top of my head but if you are acessing it via 192.168.0.1 and it asks for credentials to access the modem settings. should be admin/admin or admin/password by default.. once in though i would recommend changing it to something more secure under user settings.

 

let us know how you go.

 

Wes

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26 REPLIES 26
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Level 3: Gumshoe
Accepted Solution

Re: Access MyGateway

I cant remember off the top of my head but if you are acessing it via 192.168.0.1 and it asks for credentials to access the modem settings. should be admin/admin or admin/password by default.. once in though i would recommend changing it to something more secure under user settings.

 

let us know how you go.

 

Wes

View solution in original post

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Level 2: Rookie

Re: Access MyGateway

Perfect- thank you. So obvious and can see why they don't tell you!

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Level 1: Cadet

Re: Access MyGateway

How do I find out my username and password to access my gateway. I have changed the password.
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Level 1: Cadet

Re: Access MyGateway

telsrra tv

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Level 1: Cadet

Re: Access MyGateway

How do I access or Setup ???

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Level 1: Cadet

Re: Access MyGateway

Yes I would like to know also same question how to access my gateway user name and password?

 

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Level 2: Rookie

Re: Access MyGateway

Yes I would like to know also same question how to access my gateway user name and password?
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Level 21: Augmented

Re: Access MyGateway

The second posting in the thread should assist. Normally on the bottom of unit, or maybe within the documentation (if any).

 

If this not work, maybe try resetting your modem to defaults.

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Level 2: Rookie

Re: Access MyGateway

I clicked my gateway default off now its asking for a username and password to sign into my internet and i have no idea what it is?

Is there anyway to change it back to default without the username and password or how can i find out what they are?

 

Thanks

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Level 1: Cadet

Re: Access MyGateway

How do I get into Mygateway.....cannot get onto wifi

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Level 1: Cadet

Re: Access MyGateway

Hi caughtanutty, am having same issue after ticking default off. Did you work it out or have any advice?
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Level 1: Cadet

Re: Access MyGateway

If you haven't changed it, the default password can be found on the sticker under your gateway (it's called "access code").

 

This is what it said when I was trying different pwd combos.

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Level 2: Rookie

Re: Access MyGateway

to access your telstra gateway type in 10.0.0.138 or telstra.gateway login details on bottom of modem  but none of these will work if your modem was connected on the 20/5/2016 as telstra released a faulty modem software update.

 

to acess other modems like tenda for example enter 192.168.1.1

check paper work that come with modem for login details.

Highlighted
Level 2: Rookie

Re: Access MyGateway

to access your telstra gateway type in 10.0.0.138 or telstra.gateway .

login details on bottom of modem.

  but none of these will work if your modem was connected on the 20/5/2016 as telstra released a faulty modem software update.

pressing the reset button on the modem will not reset the modem to factory defaults.

since the faulty update released on the 20/5/2016 was released by telstra

 

to acess other modems like tenda for example enter 192.168.1.1

check paper work that come with modem for login details.

 
Highlighted
Level 1: Cadet

Re: Access MyGateway

Hi, im having loads of issues here with my telstra modem. so it was inteesting to read your comments.  But what can i do know if l cant access the way you suggested? 

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Level 1: Cadet

Re: Access MyGateway

Hi

I done every thing what shown on video. 

It is not working

Not idea what to do.

Thank you

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Level 1: Cadet

Re: Access MyGateway

Thanks you for your adorable support.
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Level 1: Cadet

Re: Access MyGateway

I have a new phone that needs my wifi password which i can't recall.Any ideas.

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Level 1: Cadet

Re: Access MyGateway

I have a Technicolor TG799 vac 

I have been using the Gateway in the default mode ok, but I decided to make a password but now when I try to login it asks for a user name but it didn't allow me to enter any user name only the passwords.

So could you please help me with this problem.

 

<removed for your privacy>

 

Thanks.

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Access MyGateway

Have you tried admin as the user name?

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Level 21: Augmented

Re: Access MyGateway

You could try a factory reset on the router.

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Level 1: Cadet

Re: Access MyGateway

What's the password to access http://mygateway.gateway/? The default name is admin.

thanks!

JJ31

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Access MyGateway

password is either admin or password
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Level 24: Supreme Being
Level 24: Supreme Being

Re: Access MyGateway

depends on the gateway model buit general either 'admin' or 'password' (without the parenthesis)
I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

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Level 1: Cadet

Re: Access MyGateway

Internet not working for 5 days
It appears to have connected but immediately takes me to gateway page and password / admin does nothing.... im left in the dark with telstra saying they have escalated problem to nbn and a tentative booking made for monday between 1 -530.... so im losing a days pay tomorrow and have no idea if the tentative booking is wen they will come and fix internet?
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Level 1: Cadet

Re: Access MyGateway

Thanks cf4 the user name is admin, and to all the other users who responded to my problem.
Sorry I took so long getting back to you all.
Peter96

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