Highlighted
Level 1: Cadet

Account shaped, called support but no one is there

Paid fully yesterday, but still shaping.

called 133933, but it’s out of business hours.

report payment multiple times, still shaping.

any suggestion ?

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
3 REPLIES 3
Highlighted
Level 24: Supreme Being
Level 24: Supreme Being

Re: Account shaped, called support but no one is there

Try using the blue messaging icon on the bottom right of the Get Help section of the My Telstra app. You should be able to leave a message for support to contact you. 

Highlighted
Level 1: Cadet

Re: Account shaped, called support but no one is there

I left messages few days ago, the status is still sent Smiley Sad

but thanks anywaySmiley Happy

Highlighted
Level 14: Field Agent

Re: Account shaped, called support but no one is there

Hi @DOD918 

Try this number 1800 007 391 it's for Telstra tech support hopefully they can help you.

Hope this helps.

Rohan

I don't work for Telstra, Never have, I am just a Telstra customer like you.
So the advice I give is my own, In my own time, Guided by my own experience/knowledge.
Which I am always happy to be corrected on.
Rohan

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit