Level 1: Cadet

Address check not available

I am an existing Telstra customer and I am looking at buying an apartment but want to check that NBN is available in the apartment.

When I enter the address on telstra and NBN website, it says 

Address check not available
Sorry we are unable to check your address at the moment.
 
Does this mean NBN isn't available? when I put in other apartment numbers they list it as ready to connect. Even though it's in an NBN connected area (Sydney area) and other apartments are listed, does this mean that some apartments won't be connected?

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
3 REPLIES 3
Level 25: The Singularity
Level 25: The Singularity

Re: Address check not available

It's odd that it comes up with that error but lets you select a different property. Haven't come up against that error before and still been able to see other properties.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Level 1: Cadet

Re: Address check not available

Yep, Same issue

Level 25: The Singularity
Level 25: The Singularity

Re: Address check not available

Contact NBN Co to verify that the address is in their database and alert them to the error that is coming up.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit