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Level 1: Cadet

Address issue bigpond broadband

Hi, had Telstra cable successfully installed over a week ago but still it is not activated. There was an address issue (cable is available but Telstra database thinks not, this is an error in Telstra data). But now repeated calls to 132200 and numerous escalations will not get the activation done. Any ideas how to fix this issue? How can I get Telstra to update their database???
Alan

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1 REPLY 1
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Level 23: Superhero

Re: Address issue bigpond broadband

Hello,

I've been through that scenario.

There is a department called "Activations"     They can over-ride and make the impossible work.

 

2 options.....Sydney 02 9242 0570 (havn't used it recently)    or 133 933 and say Activations

 

Often the mac address does not match their system, and activations can over-rid

 

Cheers

Professor Phone

 

I'm not a Telstra employee.  I have been a mobile subscriber since 1963.

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I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"

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