Level 1: Cadet

ADSL connnection

My modem crashed Friday after several weeks of playing up, I got a new modem yesterday from Telstra but it's not connecting to the internet. I've tried contacting Telsstra but it's impossible to actually speak to anyone. How can I fix myself?

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Level 25: The Singularity
Level 25: The Singularity

Re: ADSL connnection

What are the colour of the lights on the back of the modem?


If the WAN / DSL light is green log into the  modem (, password is Telstra) and go to Broadband. Enter your bigpond full email address and password into the PPP settings.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit