zeekinn
Level 2: Rookie

ADSL dropouts / is churning over to another provider likely to change anything?

My ADSL connection drops out pretty consistently at least 1 or 2 times a day, occasionally as many as 3-4 times per night. The dropouts are inconsistent and can, and have happened at any time of the day.

 

Whether or not these are "true" dropouts I don't know - about half the time the "uptime" counter on the modem page resets back to zero (0:00:00) and sometimes it doesn't, however the flashing lights on the modem turn RED and the "internet" LED light turns dark for a while, then after 1-2 mins comes back (obviously the internet stops working for the duration).

 

I've contacted telstra support (phone / chat) a handful of times and after much badgering (and many lines tests) they apparently sent a tech out who "found no problems", and suggested it could be my setup. Apparently their drop-out logs don't go longer than 2 days so they may/maynot even see the dropouts/only see one or two occuring and see it as a minor problems (but it drives me crazy).

 

My setup is Wall -> Modem -> Computer - I don't use a splitter as I don't use the landline for calls and I have the modem connected to my copmuter via eithernet cable. I've tried two different telstra modems and dropout frequency remains exactly the same.

 

I'm pretty much out of ideas at this point for how to resolve my problem and considering churning to IINet or someone else in the off chance it might result in me having a stable internet connection.

 

Open to suggestions.

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7 REPLIES 7
zeekinn
Level 2: Rookie

Re: ADSL dropouts / is churning over to another provider likely to change anything?

I should mention that this has been happening for literally months.
Caaf
Level 23: Superhero

Re: ADSL dropouts / is churning over to another provider likely to change anything?

Can I add a can of worms. Churning would normally mean you'll still maintain the current infrastructure (faulty service) but just paying coin to a different provider.

Are you able to pull logs off your modem and also supply the line stats?

Age of home?
How many phone point in the home?
Are you utilising the one closest to the street?

Cheers,
Dave

zeekinn
Level 2: Rookie

Re: ADSL dropouts / is churning over to another provider likely to change anything?

residence is brand new 1-2 yrs old

here's the logs - this was as far as it went and wow I didn't realise just how bad it actually was:
Aug 18 19:01:17xDSL linestate up (ITU-T G.992.5; downstream: 10293 kbit/s, upstream: 1020 kbit/s; output Power Down: 19.4 dBm, Up: 12.2 dBm; line Attenuation Down: 39.5 dB, Up: 22.5 dB; snr Margin Down: 6.1 dB, Up: 6.6 dB)

Info Aug 18 19:01:06xDSL linestate down

Info Aug 18 19:00:50xDSL linestate down

Info Aug 18 19:00:40xDSL linestate down

Info Aug 18 19:00:24xDSL linestate down

Info Aug 18 18:58:28CONFIGURATION saved by TR69

Info Aug 18 18:58:24CONFIGURATION mbus igd sync successfull

Info Aug 18 18:58:20CONFIGURATION mbus atomic sync successful

Warning Aug 18 18:58:07PPP link up (Internet) [144.137.164.7]

Info Aug 18 18:58:06PPP CHAP Receive success (Internet)

Info Aug 18 18:58:06PPP CHAP Receive challenge from rhost qwbh-woolloongabba (Internet)

Info Aug 18 18:57:41xDSL linestate up (ITU-T G.992.5; downstream: 10247 kbit/s, upstream: 1021 kbit/s; output Power Down: 19.4 dBm, Up: 12.2 dBm; line Attenuation Down: 39.5 dB, Up: 22.5 dB; snr Margin Down: 6.1 dB, Up: 6.4 dB)

Info Aug 18 18:57:29xDSL linestate down

Info Aug 18 18:57:23CONFIGURATION mbus igd sync successfull

Info Aug 18 18:57:19CONFIGURATION mbus atomic sync successful

Info Aug 18 18:57:13xDSL linestate down

Info Aug 18 18:57:02xDSL linestate down

Info Aug 18 18:56:47xDSL linestate down

Warning Aug 18 18:56:25PPP link down (Internet) [124.186.4.222]

Info Aug 18 18:56:08xDSL linestate up (ITU-T G.992.5; downstream: 10278 kbit/s, upstream: 1021 kbit/s; output Power Down: 19.4 dBm, Up: 12.2 dBm; line Attenuation Down: 39.5 dB, Up: 22.5 dB; snr Margin Down: 6.1 dB, Up: 6.3 dB)

Info Aug 18 18:55:57xDSL linestate down

Info Aug 18 18:55:41xDSL linestate down

Info Aug 18 18:55:31xDSL linestate down

Info Aug 18 18:55:15xDSL linestate down

Info Aug 18 18:54:42CONFIGURATION saved by TR69

Warning Aug 18 18:54:25PPP link up (Internet) [124.186.4.222]

Info Aug 18 18:54:25PPP CHAP Receive success (Internet)

Info Aug 18 18:54:25PPP CHAP Receive challenge from rhost qwbh-woolloongabba (Internet)

Warning Aug 18 18:53:54PPP link down (Internet) [124.186.98.98]

Info Aug 18 18:53:37xDSL linestate up (ITU-T G.992.5; downstream: 10262 kbit/s, upstream: 1020 kbit/s; output Power Down: 19.4 dBm, Up: 12.2 dBm; line Attenuation Down: 39.5 dB, Up: 22.5 dB; snr Margin Down: 6.1 dB, Up: 6.4 dB)

Info Aug 18 18:53:26xDSL linestate down

Info Aug 18 18:53:10xDSL linestate down

Info Aug 18 18:53:00xDSL linestate down

Info Aug 18 18:52:44xDSL linestate down

Info Aug 18 17:44:33xDSL linestate up (ITU-T G.992.5; downstream: 10109 kbit/s, upstream: 1021 kbit/s; output Power Down: 19.4 dBm, Up: 12.2 dBm; line Attenuation Down: 39.5 dB, Up: 22.5 dB; snr Margin Down: 6.1 dB, Up: 6.2 dB)

Info Aug 18 17:44:22xDSL linestate down

Info Aug 18 17:44:06xDSL linestate down

Info Aug 18 17:43:56xDSL linestate down


here is the line stats:

Uptime: 0 days, 0:02:43

DSL Type: ITU-T G.992.5

Bandwidth (Up/Down) [kbps/kbps]: 1,021 / 10,247

Data Transferred (Sent/Received) [MB/MB]: 345.05 / 776.93

Output Power (Up/Down) [dBm]: 12.2 / 19.1

Line Attenuation (Up/Down) [dB]: 22.5 / 39.5

SN Margin (Up/Down) [dB]: 6.3 / 5.9

System Vendor ID (Local/Remote): TMMB / ----

Chipset Vendor ID (Local/Remote): BDCM / BDCM

Loss of Framing (Local/Remote): 128 / 0

Loss of Signal (Local/Remote): 15 / 0

Loss of Power (Local/Remote): 0 / 0

Loss of Link (Remote): -

Error Seconds (Local/Remote): 1,648 / 0

FEC Errors (Up/Down): 0 / 44,917

CRC Errors (Up/Down): 0 / 1,095

HEC Errors (Up/Down): 0 / 10,702

Caaf
Level 23: Superhero

Re: ADSL dropouts / is churning over to another provider likely to change anything?

Yes well I may be the instigator in getting you to jump up and down a bit more as there's clearly an issue. I don't suppose you have a hard wired phone plugged in, just to listen for line noise (hiss and crackles and not ADSL handshake)?

Hopefully they can physically test the line from the actual phone point. Never liked the brush off.. Everything is fine according to our system.

Cheers,
Dave

zeekinn
Level 2: Rookie

Re: ADSL dropouts / is churning over to another provider likely to change anything?

I don't actually own a handset to listen for static unfortunately - I don't use the line to make or recieve calls at all.

I got onto telstra support again - they told me because I didn't have a splitter/fliter attached that was the cause of the dropouts. So I connected one up and lo and behold the problem still happening.

 

So I guess I'm back to sitting in queue.

Caaf
Level 23: Superhero

Re: ADSL dropouts / is churning over to another provider likely to change anything?

Just goes to show how limited there knowledge is with tech.. Pity you didn't say "all a filter will do is allow means of connecting a telephony service (filter out the ADSL's frequency range) ie a phone. The filter will simply pass through a unrestricted service to the modem.

If you could pick up a el'cheepo corded phone or even borrow one I'm sure you'll hear noise..

Cheers,
Dave

rwatto77
Level 2: Rookie

Re: ADSL dropouts / is churning over to another provider likely to change anything?

I changed from Westnet (iinet) due to regular dropout ie. about 20 dropouts per day. Telstra could not get my ADSL up and running without doing some line work. Now I am up and running and have an uptime of 6 days and counting and have not seen any red lights. My speed is not great (2.5Mbps) but is OK.

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