nortonuser
Level 2: Rookie

Adsl port remaining intact

How long should an Adsl poprt stay intact after I move out of my present address?

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4 REPLIES 4
DrQ
Level 24: Supreme Being
Level 24: Supreme Being

Re: Adsl port remaining intact

ADSL ports into quarantine after disconnection, depends on the situation but my understanding is that normally 1 month is the standard.
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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

nortonuser
Level 2: Rookie

Re: Adsl port remaining intact

The customer applied for the Adsl service in less than a week after I left the address.

What recourse do they have please?

nortonuser
Level 2: Rookie

Re: Adsl port remaining intact

.

I had Adsl 1 at this address for 6 years but Telstra have said the port has been used and the customer has been left in limbo waiting even though there are heaps of spare Adsl 1 ports available in the Tweed Heads exchange.

DrQ
Level 24: Supreme Being
Level 24: Supreme Being

Re: Adsl port remaining intact

They can't do anything about your port. Your port is held in quarantine for (normally) for one month incase there is a reason it needs to be reconnected. It can only be assigned to you during the time it is in quarantine.

If they have been told that there are no ports available it would depend on a range of things... it would depend on the service they have applied for, if they have applied for ADSL2 and there is only ADSL1 ports that could lead to a hold, if they applied for a service with another carrier who has their own equipment again that could result in the same.
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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