CrowdSupport®
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Level 1: Cadet

ADSL to NBN

Hello,

I'm on Telstra ADSL broadband with Foxtel. Recently NBN arrived in our area. I ordered a new NBN modem via the telstra app. My question is what plan i will be on once I connect the new NBN modem? Will I continue on my existing ADSL plan? Due to covid19 customer care is also not responding. did anyone else and a similar issue?

 

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3 REPLIES 3
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Level 23: Superhero
Level 23: Superhero

Re: ADSL to NBN

Did you order a plan with the modem or just a new modem? If you havent ordered and nbn service on a plan then you won't transition to nbn and your new modem will connect via the ADSL on your existing plan.

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Level 1: Cadet

Re: ADSL to NBN

ADSL 1&2 shuts down at the end of 2020 so you will also get one of these 2 things 1 you will receive another box that says NBN on it 2 you get someone to come to your house and install a special box where you want it

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Level 1: Cadet

Re: ADSL to NBN

i only ordered a modem

Set it & forget it

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