Mikha
Level 1: Cadet

ADSL2+ got speed of 0.5 Mbps

Answered

My ADSL2+ line is 0.5 Mbps is when connected to the phone line. It's Gen 2 Smart Modem so when I remove the phone line plug from the wall, it converts to 4G and I get 5 Mbps. I understand there is a cap on data after which the 4G speed will be slowed down.

Is it possible for the Telstra team to make my modem running in the 4G mode without capping the data? I'll be happy to contact the full-blown support to fix my phone line when they're back.

1 ACCEPTED SOLUTION

Accepted Solutions
343GuiltySpark
Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: ADSL2+ got speed of 0.5 Mbps

You'll need to contact support to report a fault with your service. The 4G backup is not designed for speed faults.
I work for Telstra, but my opinions are my own and not that of Telstras

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2 REPLIES 2
343GuiltySpark
Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: ADSL2+ got speed of 0.5 Mbps

You'll need to contact support to report a fault with your service. The 4G backup is not designed for speed faults.
I work for Telstra, but my opinions are my own and not that of Telstras

View solution in original post

Mikha
Level 1: Cadet

Re: ADSL2+ got speed of 0.5 Mbps

OK thanks, I finally managed to contact the support


First time I called them, the automated lady told that due to the impact from COVID-19 the contact centres can't take the calls... But when I called them later, someone actually replied.

 

Thanks!

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