I am a long time user of Bigpond cable (mainly due to no viable competition where I live) and we have been mostly very happy with our internet performance but recently it has gone downhill badly. If I speedtest it I get normal numbers but internet usage is noticeably slower (pages and images take much longer to load) but the biggest impact has been with online gaming. We have multiple online gamers in our house and everyone could game happily before, now our pings are terrible and very erratic. Australian servers jump between 10 and 1000 ms with 20-50% packet loss, forget overseas servers, we could play on them before but now pings can jump up to 2500ms and beyond.
I contacted support this week and described my issues, they said my area is having an outage and will have to wait until the outage is corrected before they can progress with the issue, I asked how can I be having an outage when I am online now? They said yes you are having an outage ... I checked myself and the system status showed no known issues ....
So, what do you all think can cause such issues and how do I fix it?
I am still using an old CG3100D modem, and I have a C6300BD still in the box, but the above mentioned support person told me I should be using the new smart gateway .... are they right?
Is Telstra sabotaging my cable to steer me onto NBN? Has NBN improved since the early days? I have never heard anything good about NBN and am very concerned with being forced off my cable.
Any help would be greatly appreciated.
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