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hazard1
Level 2: Rookie

Good afternoon.Anyone else having issues with telstra NBN service usage meter. Mine stopped recording data in April around the time the 24/7 app was upgraded. Can see mobile data usage but NBN usage displayed as 0MB used all month and APRIL/MAY billi ...

Rettsy
Level 1: Cadet

Help!  I can't work, can't pay bills, can't assist kids with school because after my internet dropped out many times, I know keep getting asked to enter the password to my server.  I have tried all the passwords I have and nothing works.  I can't get ...

GregW
Level 13: Super Sleuth

Hi I want to ask if there are any know issue or if anyone else is experiencing slow speeds coming from the east coast to WA? Our NBN Fixed wireless (in the COVID-19) crisis, as in more users, I am still getting 35mbps download speed at 99% of the tim ...

t0rps
Level 1: Cadet

Hi,My ping to all online services has doubled. This has been an intermittent issue that will come and go, usually it only lasts a couple of days, but it has been effecting me for the past 3 weeks.My connection to most online gaming services / ping te ...

sab119
Level 1: Cadet

Hello, I have recently moved house and have transferred my Broadband NBN to my new residence. I have received my new modem but apparently I also need a NBN connection box. I went into a Telstra store today and they advised me that one had not been or ...

cborn
Level 3: Gumshoe

I'm on Telstra Core Internet (ADSL)Employer has asked for list of IP ranges I may be connecting in from so the IPSEC VPN can be configured to accept them. Apparently it is managed by a 3rd party and they have to do this, despite it adding little-to-n ...

crankypuss
Level 1: Cadet

I have an issue with Foxtel and my NBN. Foxtel tells me that my account is expiring, but my NBN isnt expiring for another 2 months. The deal was Foxtel free with my NBN plan while under contract.  I have tried connecting via the app for support. I go ...

Anne069
Level 1: Cadet

We had a technician come to activate our nbn. The technician claimedthere was no signal. We believe there is a signal and he just rushed off. We need another technician to come activate our nbn please. 

Xu-Kang
Level 1: Cadet

Hi Everyone,My area is finally NBN ready and l have fill-out the migration form. https://checkout.telstra.com.au/consumer/wireline/guest/new/rfs?source=sms&flow=rs&salesChannel=NBN_MIGRATION&landingPgShown=false&ti=TR:TR:01102019:nbnmigration:nbnread ...

Disgruntleduser
Level 1: Cadet

Michael Ackland, Group Executive, Consumer & Small Business emailed me to give feedback on the fault they resolved for me. Hey, Mick, nothing has been done. No phone calls that were promised have been returned. My phone and internet still don't work. ...

GregW
Level 13: Super Sleuth

Hi I want to ask if there are any know issue or if anyone else is experiencing slow speeds coming from the east coast to WA? Our NBN Fixed wireless (in the COVID-19) crisis, as in more users, I am still getting 35mbps download speed at 99% of the tim ...

cborn
Level 3: Gumshoe

I'm on Telstra Core Internet (ADSL)Employer has asked for list of IP ranges I may be connecting in from so the IPSEC VPN can be configured to accept them. Apparently it is managed by a 3rd party and they have to do this, despite it adding little-to-n ...

nigwooo
Level 3: Gumshoe

New NBN connection with telstra router putting out four wifi signals: 2.4GHz normal that we use (working well) and the same on 5GHz both of which I can disable at router address; however, also puts out guest 1 and guest 2 signals that are Telstra Air ...

badjohn7
Level 2: Rookie

I self installed the NBN modem and the Telstra modem. i did it correctly. My internet works but is always in mobile backup mode with the blue light instead of the green light. Nothing I can do will get it to run through the NBN with the green light. ...

Ave02
Level 1: Cadet

Hi, I have tried adding in the Telstra NBN Modem -> Advanced -> Local Network, Under Static Leases.However, it just keeps disappearing after I saved it. Could you please assist? Is this the right way to set the home IP Address to be fixed? Thanks

Dan_Ags
Level 1: Cadet

I have recently switched to Telstra NBN FTTN with a smart modem. I have been using my previous ADSL ISP for the first week with the new modem and everything was fine. I then cancelled that service to rely on the backup 4g with the modem until my NBN ...

Handouts
Level 2: Rookie

I am having some problems with the setup of the DSL-3900 have gone through the setup wizard entered the Telstra login details still no connection? Anyone able to guide me through the setup of this modem? I have pretty much just followed these instuct ...

jackmeat
Level 3: Gumshoe

I installed a wifi repeater/extender as an AP on the home network. All seems fine but no matter what happens, the device gets a great signal but "no internet access" The device (cheapie from amazon) has few options, but I tried changing the dhcp serv ...

TrevorF01
Level 2: Rookie

I’ve recently moved to a new city and placed a move order for April 24 on April 13th. Telstra still hasn’t completed the order! I’ve been in contact with them multiple times and they’ve given me the “it’ll be connected within the week” brushoff twice ...

Rettsy
Level 1: Cadet

Help!  I can't work, can't pay bills, can't assist kids with school because after my internet dropped out many times, I know keep getting asked to enter the password to my server.  I have tried all the passwords I have and nothing works.  I can't get ...

sab119
Level 1: Cadet

Hello, I have recently moved house and have transferred my Broadband NBN to my new residence. I have received my new modem but apparently I also need a NBN connection box. I went into a Telstra store today and they advised me that one had not been or ...

crankypuss
Level 1: Cadet

I have an issue with Foxtel and my NBN. Foxtel tells me that my account is expiring, but my NBN isnt expiring for another 2 months. The deal was Foxtel free with my NBN plan while under contract.  I have tried connecting via the app for support. I go ...

Disgruntleduser
Level 1: Cadet

Michael Ackland, Group Executive, Consumer & Small Business emailed me to give feedback on the fault they resolved for me. Hey, Mick, nothing has been done. No phone calls that were promised have been returned. My phone and internet still don't work. ...

Richard_43
Level 1: Cadet

Hi, I live in Box Hill ( Victoria ) and recently had been getting a long latency and slow response from the internet. This is more noticeable when I am playing a online game. In the past ( last month ) the ping reponse in 9msec but now it has increas ...

takeover
Level 1: Cadet

I have been trying to move my home internet since last week, nothing online is working. It just takes you around in circles. I now want to disconnect my internet completely as i have now moved and without internet and also still paying for a service ...

Wen66
Level 2: Rookie

Live on the Far South Coast of NSW. NBN was installed 25th May  NBN stopped working on Saturday night 29th May just as about to watch Kayo Sports- NRL . Rang Telstra with mobile and was on hold for 1hour 10mins and gave up. NBN was working again the ...

DarinS
Level 1: Cadet

Does anyone know how to do this? The current contact online just runs me around in circles, says to get accessories in the Telstra store, but the smart modem is not listed.

Kimberley3
Level 1: Cadet

I am trying to reactivate an old bigpond email account that I had linked to an old broadband modem but since ended that telstra service broadband use and since then have resigned up with telstra for our home internet service.  Always had telstra mobi ...

E-Dawg
Level 1: Cadet

I have recently been connected to ADSL2+ with the Telstra Smart Modem - Since getting the connection not once has the internet worked. We went onto the mobile network and then since then the light has been blue on the modem. I have reset and turned o ...

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