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DaoPower
Level 2: Rookie

NBN not working in Bellfield Heidelberg area?modem has green light and nbn lights are all normal. have reset modem and still no connection? 

Authenticperson
Level 1: Cadet

I set up my modem almost two weeks ago. As soon as I plugged it in, I had wifi connection.A week later a technician came out to further connect my internet, this was planned. He told me, give it a little time and the light on the front should go gree ...

Shawn2342334423
Level 1: Cadet

WiFi randomly disconnects several times per day despite very strong signal and fast speeds 100Mbps, so I don't think the issue is signal strength. Things I have tried:- Changed WiFi adapters, including a long range one- 2.4Ghz and 5Ghz- Applied setti ...

Beebop99
Level 1: Cadet

NBN don't have my address-it is a new build even though there is an NBN big here

debrob
Level 2: Rookie

NBN

Hii received an email from Telstra in January to pre-order NBN, which I did.In May I receive another email to advise that as my Plan was “NBN ready” that there was nothing I needed to do and Telstra would connect me automatically once NBN was live at ...

PhilPug
Level 1: Cadet

I have just got my new NBN smart modem but can't seem to login to the system on 192.168.0.1 with the password supplied to me. Do you have to be connected to it via a LAN cable as I can't log in using WIFI

TooTired79
Level 1: Cadet

In July we received sms advising our NBN is switching to mobile back up. At end of July until today I have been using the Telstra text service on 6 occasions now to request update to why it’s on mobile back up and if there is an issue and when will i ...

DB1957
Level 1: Cadet

Can anyone tell me what the $59.00 upfront fee is for when you sign up for NBN  TIA

Moderator Luna23
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

glenn1961
Level 2: Rookie

online light is red on the modem

mallbaby
Level 1: Cadet

HFC

So I have Foxtel/Telstra bundled on HFC now NBN have made ready FTTC what are my options.We get 100mbs on HFC

Alby1konobe
Level 2: Rookie

I lost NBN FTTP connection yesterday, went through troubleshooting steps including reset of connection box and factory reset of Telstra SmartModem no luck, the WAN/DSL light on the modem came on briefly after box power reset but then disappeared. Any ...

DariushLife
Level 2: Rookie

I couldn't open DariushLife.com with my home wifi!I connected my laptop to my mobile data plan and it's work with. So, I guess the host blocked my IP Address for security which is common an I need to change my IP Address as I've done before with othe ...

jvickery
Level 1: Cadet

We had our NBN connection delayed to after the Melbourne lock-downs late September. We were given the option to self-install via text and chose that option, yet as I couldn't answer the phone call from them they reverted to a technician install after ...

Angus16
Level 2: Rookie

Every 10 minutes or so my latency will spike really high, ranging from like 200 to 1000. These spikes will last for like 1-2 mins. This has never happened before, and it started just yesterday. What is causing this, and is there any fix?

MoonSpreckle007
Level 3: Gumshoe

Why? Though making an account here would help inform me of any wide spread Telstra issues, Guess not as current issue now was posted on twitter lol

XKT035
Level 2: Rookie

Last week my connection mysteriously dropped out, affecting all my household devices. I followed instructions as per Telstra's online troubleshooting guide, which included a manual resetting of my Telstra-issued modem.  That appeared to restore conne ...

steveb05
Level 2: Rookie

The internet keeps dropping off and I am unable to contact support. The Support button does not exist in telstra app and get Help message has no response for almost 4 hours now.

Keilanikaia26
Level 2: Rookie

Using the v2 modem, the big white block one with the indicator light on the front. All devices were working properly until 2 hours ago. Now Google home, mini and Chromecast all working fine. 3 x pixel phones and 2 x laptops are connecting to the netw ...

TheRogueOne
Level 2: Rookie

Hi all. I've seen a few people have had this before but I thought I'd put my own issue forward. Since the upgrade from Telstra cable HFC to NBN HFC (which was a straight NBN box plug in, activation and a new LH1000 modem) I am continually getting my ...

MikeS66
Level 2: Rookie

Hi everyone, I am a newbie poster but have had a perfectly working Telstra NBN service for many months. However, today around 1:00PM AEST the NBN connection was lost (no DSL). SO, try self troubleshooting and get the following message BUT when I call ...

debrob
Level 2: Rookie

NBN

Hii received an email from Telstra in January to pre-order NBN, which I did.In May I receive another email to advise that as my Plan was “NBN ready” that there was nothing I needed to do and Telstra would connect me automatically once NBN was live at ...

Moderator Luna23
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

crr
Level 2: Rookie

My Big Pond Broadband Internet Usage is not showing on My Account.Returns error - ""There was an error retrieving your details. Please try again later""
Have been getting this error message for a number of days.I am not on NBN. Was automatically trans ...

Popper62
Level 2: Rookie

NBN

How do I get telstra to disconnect my NBN

muz-za
Level 2: Rookie

I received an SMS on Tuesday: Hi, this is a notice of disconnection for your Telstra services from 13/11/2020 to make way for NBN. Please call us on 1800304791 (M-F 9am to 5pm) if you want to stay connected.

Is this real or a scam? I called Telstra’s ...

PDH1
Level 1: Cadet

As it is impossible to contact Telstra via phone (very ironic) I went round to the shop where they told me that "I" had asked to move to another company and thus they shut down my account. I did no such thing, and even if I had, why don't Telstra ema ...

mepom
Level 1: Cadet

How on earth do you get in touch with Telstra if you don't want to download thier ap? They want to upgrade my nbn, at a cost of $21 extra per month but they can't even give me the speeds I'm supposed to be getting already! Nobody answers the phone, T ...

Perception1
Level 1: Cadet

Wondering if anyone else within Point Cook on ADSL are also having an issue with PPP / internet connection issues. Called to their tech support and was advised there is an outage, a fix to be provided in 6 days. OK. But on the Telstra Outage page is ...

Angus16
Level 2: Rookie

So ive been having some latency issues, normally its just once every 2-3 days. Ive done some trace routes when ive been having these issues, and it mainly comes from 2 hops. these hops are:58.162.26.199(https://share.pingplotter.com/bzXNqxP7v5a) and ...

Nanna13
Level 1: Cadet

Since I’ve installed my new Telstra Smart Modem 2.0 I haven’t been able to get the device to connect to the NBN. The device only goes as far MOBILE BACKUP. The speed is so slow and very frustrating and trying to talk to Telstra about this problem is ...

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