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dstainto
Level 1: Cadet

Hi,  I am trying to set up the TP-Link AX11000 router onto the the Telstra Supplied, TG799vac.But I am not getting internet connections.I am following the instructions supplied. Cable from WAN port on Modem, to WAN port on Router.Is there anything I ...

Dan_87
Level 1: Cadet

I have cable and lost my net 3 days ago and have been told it will be another 3 until restored. Ok, so that's fine. I get things break/fail. But when my modem changed over to 4g, it was slower than my old adsl speeds. Like between .1mbs to 1mbs if I' ...

Me123451
Level 1: Cadet

Can anyone tell me why I should stay with Telstra and upgrade my adsl to NBN when I can’t speak to anyone on the phone I have to message them or use this forum and their deals are more expensive than iinet ? Frustrated! 

lef68
Level 1: Cadet

We were advised that there would NBN work done overnight and now our home internet is so slow it is almost impossible to get anything to load. I know how impossible it is to get an answer when trying to call Telstra so do I sit this out and hope it g ...

Chriswron
Level 1: Cadet

Is anyone else in the Canberra area experiencing Home internet outage / issues?

Frustrated054
Level 1: Cadet

Has anyone experienced the following with a Telstra Contractor??1. Applied and spoke with a Telstra Sales for the install of a new (additional line for small business) home line - end of May/beginning of June 20 - Technician due to be onsite for the ...

Sarah2204
Level 1: Cadet

Hi, after years of successfully using the WIFI with our two PS4's, the PS4's as of yesterday can no longer find our WIFI network (so can't connect). We have not changed anything. PS4 can find our neighbors WIFI network, our WIFI still works for all o ...

Deep7
Level 2: Rookie

HiThis is a brand new modem and i just connected my gen 2 modem to an nbn network however the light on the tower is blue. How do i fix this? tech support on 132200 is not at all helpful and redirects me to the telstra app which again constantly redir ...

konmanos
Level 4: Private Eye

I have found that when accessing my Telstra Smart Modem Gen2 - that I am not able to view any details of anything on it. The modem is all working well, that is that I am able to access the internet etc. see image. You will note that I am not able to ...

danielamorgan
Level 1: Cadet

Hi, Dum Dum NSW was promised NBN backhaul of Fixed Wireless allowing slightly better than the STM-1 link feeding fast ethernet available from CMUX ADSL at UKIC. I've been advised that NBN are now going to provide a more substandard backhaul than the ...

konmanos
Level 4: Private Eye

I have found that when accessing my Telstra Smart Modem Gen2 - that I am not able to view any details of anything on it. The modem is all working well, that is that I am able to access the internet etc. see image. You will note that I am not able to ...

Gordon64
Level 2: Rookie

I have a Telstra nbn tier 25 home internet bundle (NBN FTTP, F@st 5355 modem, 5G wireless network within my home). I am very happy with it and it gives me download speeds of around 23Mps, but I am considering upgrading to the tier 50 plan now that I ...

theonlinemick
Level 4: Private Eye

I have had 5 Technician visits, each have said the issue is not at my end. Only last week was the last Technician visit after being escalated to NBN.co. The connection was stable for about a day after. Now the issue has come back again, with constant ...

ajamb
Level 1: Cadet

Hi,I had a weird problem recently that took a while to track down.I have a few computers in the house, on one of which I run a few virtual machines on (both windows 10 and Fedora 30 - 32).The host for the VMs is Fedora 32, and they are implemented wi ...

TheRogueOne
Level 2: Rookie

Hi all. I've seen a few people have had this before but I thought I'd put my own issue forward. Since the upgrade from Telstra cable HFC to NBN HFC (which was a straight NBN box plug in, activation and a new LH1000 modem) I am continually getting my ...

Valeriucca
Level 1: Cadet

Hi all, my prepaid number has been disconnected last week without any notice. I had not recharged the number in 6 months but I was still using the number as linked to my bank and other apps.
I have not received any warning messages nor emails from Tel ...

Graham2020
Level 1: Cadet

Hi We are having renovations done to the house and the home alarm system has been decommissioned, during this process the phone cable that runs into the house (and controls the broadband connection) was cut at the wall and needs to be fixed.  I was t ...

Question101
Level 1: Cadet

Hi my broadband works fine all day as soon as someone else comes home and starts downloading they appear to take all the speed and then all other PC/Tablet lags. What can I do to get more of an even share of the speed. The home is smart wired so not ...

Simmo_drz
Level 1: Cadet

What is an NBN Fixed Wireless Tower range?I live 3.4 km from a tower and the NBN coverage map shows I don't have access

stevie78
Level 2: Rookie

I am paying for a 50MPS download speed but have been told by Telstra that we can only achieve 30MPS. I am happy enough with 30 but don't want to pay $90 for a speed we can't achieve. Can I get a rebate on the $90 to reflect the lesser speed? 

dstainto
Level 1: Cadet

Hi,  I am trying to set up the TP-Link AX11000 router onto the the Telstra Supplied, TG799vac.But I am not getting internet connections.I am following the instructions supplied. Cable from WAN port on Modem, to WAN port on Router.Is there anything I ...

Dan_87
Level 1: Cadet

I have cable and lost my net 3 days ago and have been told it will be another 3 until restored. Ok, so that's fine. I get things break/fail. But when my modem changed over to 4g, it was slower than my old adsl speeds. Like between .1mbs to 1mbs if I' ...

lef68
Level 1: Cadet

We were advised that there would NBN work done overnight and now our home internet is so slow it is almost impossible to get anything to load. I know how impossible it is to get an answer when trying to call Telstra so do I sit this out and hope it g ...

Chriswron
Level 1: Cadet

Is anyone else in the Canberra area experiencing Home internet outage / issues?

Jliao
Level 1: Cadet

Hi, I am trying to register online to move nbn to my new house. But I can’t find my new address in your website and I couldn’t enter manually. My new address is REMOVED. I am moving in at the end of this month. Pls help me sort this out. Thanks

Szeth
Level 1: Cadet

Hi,  I have the Premium NBN plan and avg 95 Mbps Down and 35 Mbps Up however today my upload speed is sitting at 5 Mbps. I have restarted my modem, gone through the online troubleshooting process where it tells me there is no issue.

Littlegem
Level 1: Cadet

Been waiting since June for our new NBN connection. Received call from Telstra to say we had an appointment booked for June 30 between 8-12. No one turned up. Unable to call Telstra and have no luck getting any info on the app via Sms chat re what’s ...

7red8
Level 1: Cadet
AngryFromOz
Level 1: Cadet

For three days - I've had no usable internet.  Telstra speedtests give the following (after waiting 15 minutes for it to 'load', that is):0 Mbps Download speed0 Mbps Upload speed21 ms Ping speed Called Telstra's 13 22 03  &  13 76 63 supposed 'helpli ...

JU88
Level 1: Cadet

Can anyone please assist me? I just received Telstra smart modem today and set up the modem. Then I enter the wifi name, password provided with the modem and changed the new password, saved. Then try to connect my ipad and laptop with the new passwor ...

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