CrowdSupport®
Broadband & nbn™

Home Broadband

cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
Moderator Deanna
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

Moderator Deanna
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

MR7612
Level 1: Cadet

Its over a month, none of the mobile device can download any image or videos from apps like facebook, whatsApp.telstra got me to change the modem router to Telstra smart modem Gen 2.still issue persist. Speed of wifi over 40/16 If I use a vpn on the ...

Char8
Level 2: Rookie

Hi I'm currently having issues with my emails. I can only send and receive emails through live mail & outlook when my modem is in the 4g backup mode. When on the adls connection it keeps throwing me errors. Is this a modem issue?

gvm771
Level 1: Cadet

How do i set up messagebank with wifi calling? If I call 101 I get the msg these calls are unavailable from this service.

ElPechos
Level 1: Cadet

Last few weeks i've been getting very frustrating and frequent drop-outs with my cable. It will sometimes fail over to the 4G as well. Oddly they usually last 30 seconds to several minutes, seems to happen in the evening, oddly enough. It's very frus ...

Capirucho
Level 1: Cadet

Can you please let me know what it is going on? I signup for NBN and I keep getting this message when I login on mymodem.

mikeellis1969
Level 1: Cadet

i have a internet connection but the optical light is solid red on my nbn box is this a fault 

doode
Level 2: Rookie

I currently have ADSL2+ phone line package. My area is now NBN ready, am I automatically put on some NBN plan or will i remain on ADSL2+ ?

Derek21
Level 1: Cadet

9fore anyone jumps on me, I am not talking about 5G mobile. I am currently with TPG but decided to switch to Telstra but just recently i noticed on my home wifi there was a connection available called WiFi-Q6DD-5G and it gives significantly faster in ...

jet78
Level 1: Cadet

Hey contributors, I need to move house and want to cancel the existing telstra service. Given the fact that no call will be taken unless emergency these days how I can do that? I searched everywhere in manage account and there is no option to cancel ...

GavHill
Level 2: Rookie

Hi, I have low fixed wireless signal at my house, however ontop of the hill on our property the shed has a line of sight to the tower, so have decided to install fixed wireless on the shed and use existing ubiquity 150meg wireless bridge to send data ...

GregW
Level 13: Super Sleuth

Hi I want to ask if there are any know issue or if anyone else is experiencing slow speeds coming from the east coast to WA? Our NBN Fixed wireless (in the COVID-19) crisis, as in more users, I am still getting 35mbps download speed at 99% of the tim ...

cborn
Level 3: Gumshoe

I'm on Telstra Core Internet (ADSL)Employer has asked for list of IP ranges I may be connecting in from so the IPSEC VPN can be configured to accept them. Apparently it is managed by a 3rd party and they have to do this, despite it adding little-to-n ...

Brad093
Level 1: Cadet

Telstra in their wisdom scheduled me an appointment for an NBN technician to come to my address this thursday between 8-midday.The appointment doesn't suit me as no one will be home, now for almost a week I've been trying to reschedule this appointme ...

nigwooo
Level 3: Gumshoe

New NBN connection with telstra router putting out four wifi signals: 2.4GHz normal that we use (working well) and the same on 5GHz both of which I can disable at router address; however, also puts out guest 1 and guest 2 signals that are Telstra Air ...

badjohn7
Level 2: Rookie

I self installed the NBN modem and the Telstra modem. i did it correctly. My internet works but is always in mobile backup mode with the blue light instead of the green light. Nothing I can do will get it to run through the NBN with the green light. ...

Ave02
Level 1: Cadet

Hi, I have tried adding in the Telstra NBN Modem -> Advanced -> Local Network, Under Static Leases.However, it just keeps disappearing after I saved it. Could you please assist? Is this the right way to set the home IP Address to be fixed? Thanks

Moderator Deanna
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

Moderator Deanna
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

Helpplease6
Level 1: Cadet

How do I get someone to call me or make contact. I’m unable to call during the dedicated hours due to my work. And the automated message just hangs up on me regardless of what option I choose. My ADSL2 has been switched off somehow and I have spent t ...

ShaneandNat
Level 1: Cadet

How on earth am I meant to contact Telstra and reschedule my MISSED NBN appointment because the technician never showed up?! The local Telstra store said "sorry we can't help. Call 132200".We call 132200. "Sorry, we can't help with your enquiry becau ...

howrseuser
Level 3: Gumshoe

We plugged in our nbn modem 8 weeks ago, got a text to say telstra would connect us to nbn in a few days and nothing has happenedPhone call doesnt work and store cant help

Kennelsog13
Level 1: Cadet

Hi there,Is there an internet cable outage in Essendon today?  One outage website says yes.  Telstra one says no.  We have not had internet since last night around 6pm.

Weblo
Level 1: Cadet

Received a faulty wifi extender, how do I contact, tried all the means.

Iratelstrlis
Level 1: Cadet

I am being driven to despair trying to get any meaningful communication with Telstra. I feel like Sisyphus, only my pointless task is to try and engage with Telstra. I need the internet to be connected at my current location (Mosman) AND my other loc ...

Rodbrett67
Level 1: Cadet
crankypuss
Level 1: Cadet

My issue with Telstra and the new way to communicate is just that it's a very poor system.Telstra is an engineering driven company. I worked there for 4 years or so, its customer focus is on providing top class engineering solutions, driven by clear ...

Our community experts

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit