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D40
Level 1: Cadet

I placed my order for NBN over a month ago, received the NBN box within a week but that's where the good news ends. the next day I signed up for the $99 plan with Telstra TV, it has now been 22 days and still no NBN. other people in my street were ab ...

badjohn7
Level 2: Rookie

I self installed the NBN modem and the Telstra modem. i did it correctly. My internet works but is always in mobile backup mode with the blue light instead of the green light. Nothing I can do will get it to run through the NBN with the green light. ...

john1338
Level 1: Cadet

i am having a slight issues with ping spike, now 6.20pm and all night till 2am when i play battelfield 4 or 5 online games, i get a ping spike like 800ms to 1200ms for like 10 sec and back to normal ping-10ms. But when i do a speed test, it showed up ...

Dimi3
Level 1: Cadet

I have been waiting for NBN connection since 23 April but Telstra still can’t tell me when they can connect me. I have had one hundred million contacts with Telstra but to no avail. I still don’t know. Is it me?

3203251
Level 1: Cadet

NBN

Hi there I need to know how can I clear the NBN based voice mail NOT the 101 normal voice mail. 

JPent
Level 1: Cadet

I have created a few websites to be blocked via the Parental Controls Tab. Since of late I noticed these blocked websites are now accessible intermittently..I have re-entered the block sites, etc, rebooted the Router, etc., Still the issue... Can you ...

t0rps
Level 1: Cadet

Hi,My ping to all online services has doubled. This has been an intermittent issue that will come and go, usually it only lasts a couple of days, but it has been effecting me for the past 3 weeks.My connection to most online gaming services / ping te ...

davo64
Level 1: Cadet
Baloo47
Level 1: Cadet

There is no choice for nbn in above Selection LocationHow does one get to spoke to a person on the phone regards to bad nbn , when phoning Telstra the kind women just cut you off, surly there is a better service when paying money for the nbn that is ...

spud21
Level 1: Cadet

I have had NO internet for 12 days, been on and off the phone and the messaging app for those 12 days, clearly there is no issue at their end and every test they do is passing. I have had to reset my modem every hour everyday and still not working. A ...

badjohn7
Level 2: Rookie

I self installed the NBN modem and the Telstra modem. i did it correctly. My internet works but is always in mobile backup mode with the blue light instead of the green light. Nothing I can do will get it to run through the NBN with the green light. ...

Ave02
Level 1: Cadet

Hi, I have tried adding in the Telstra NBN Modem -> Advanced -> Local Network, Under Static Leases.However, it just keeps disappearing after I saved it. Could you please assist? Is this the right way to set the home IP Address to be fixed? Thanks

Dan_Ags
Level 1: Cadet

I have recently switched to Telstra NBN FTTN with a smart modem. I have been using my previous ADSL ISP for the first week with the new modem and everything was fine. I then cancelled that service to rely on the backup 4g with the modem until my NBN ...

Handouts
Level 2: Rookie

I am having some problems with the setup of the DSL-3900 have gone through the setup wizard entered the Telstra login details still no connection? Anyone able to guide me through the setup of this modem? I have pretty much just followed these instuct ...

jackmeat
Level 3: Gumshoe

I installed a wifi repeater/extender as an AP on the home network. All seems fine but no matter what happens, the device gets a great signal but "no internet access" The device (cheapie from amazon) has few options, but I tried changing the dhcp serv ...

TrevorF01
Level 2: Rookie

I’ve recently moved to a new city and placed a move order for April 24 on April 13th. Telstra still hasn’t completed the order! I’ve been in contact with them multiple times and they’ve given me the “it’ll be connected within the week” brushoff twice ...

janet-glenorie
Level 1: Cadet

Hi all,  On ASDL connection, no NBN. Download speed is 8Mbs but upload speed is only 0.6 Mbs,Due to the very close upload, we cant use video conference tools Is there any way to  balance the speed, 5Mbs down and 3Mbs upload. then allow for better gen ...

theonlinemick
Level 3: Gumshoe

For the last three weeks I have been experiencing frequent drop outs - this is what is happening and this is what I have already done.

What is happening:
1. Green light for several minutes, Then Orange light. Sometimes goes Red then Blue then Green. 
2. ...

banksiaboy
Level 3: Gumshoe

I connected my Technicolor DJA0231 Telstra modem and cable adapter to my coax a bit over a week ago. I received a text from Telstra saying I would be transferred to the NBN in a few days. How do I tell when I am connected to the HFC NBN? Cheers...

D40
Level 1: Cadet

I placed my order for NBN over a month ago, received the NBN box within a week but that's where the good news ends. the next day I signed up for the $99 plan with Telstra TV, it has now been 22 days and still no NBN. other people in my street were ab ...

john1338
Level 1: Cadet

i am having a slight issues with ping spike, now 6.20pm and all night till 2am when i play battelfield 4 or 5 online games, i get a ping spike like 800ms to 1200ms for like 10 sec and back to normal ping-10ms. But when i do a speed test, it showed up ...

3203251
Level 1: Cadet

NBN

Hi there I need to know how can I clear the NBN based voice mail NOT the 101 normal voice mail. 

t0rps
Level 1: Cadet

Hi,My ping to all online services has doubled. This has been an intermittent issue that will come and go, usually it only lasts a couple of days, but it has been effecting me for the past 3 weeks.My connection to most online gaming services / ping te ...

davo64
Level 1: Cadet
Kados
Level 1: Cadet

Can anyone assist with ideas on how I can progress my NBN internet move during COVID?  I placed the move request on 9th March, it is now 27th May and my internet is still not connected at my new address.  I am getting pretty desperate and very frustr ...

jmc12
Level 1: Cadet

I have been on the NBN for a number of years but not connected to the internet as my mobile data was sufficient for my needs. However, at the beginning of April I went into a telstra shop and signed up for an internet package for my home. I am still ...

Simonkeir
Level 1: Cadet

Been trying for 2 months to cancel . It’s impossible

ATX2AUS
Level 1: Cadet

I originally signed up for home internet on 16th March with a 500Gig Cable internet plan and no service connection fee ($99 waived) for $75 month. I was told it would require two technician appointments, one to establish a phone and a second subseque ...

rjp1
Level 1: Cadet

Persistently slow speed (less than 5 download) .Checking for outages yields variable response (yes or no). No details , no way to contact anyone, no idea of how long or even where the problem is. At the same time Foxtel connection has been intermitte ...

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