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DaoPower
Level 2: Rookie

NBN not working in Bellfield Heidelberg area?modem has green light and nbn lights are all normal. have reset modem and still no connection? 

Ray0628
Level 1: Cadet

Over 1 month until now your promised that you are going to send  my new modem because my old version modem does not work properly. Why still I haven't got my new modem. Looks like it is not realistic.

BirdsNest
Level 1: Cadet

Living in the city I expect to have faster speeds than what is seen in the attached image. I have tried all the usual tactics of restarting the modem and unplugging and replugging in all the cables multiple times. I have contacted support which took ...

Bowski123
Level 1: Cadet

Anyone else having slow downloading speed today? Videos are buffing all the time! I got kids, I NEED ABC KIDS!

STANFORD1927
Level 5: Eagle Eye

Hi Everyone I have connected NBN box and have tried 3 times now to get box to connect.I have tried another wall socket/waited 3 lots of 20 mins to see if it will work. Pressed the reset button and also turned box off for approximately 20 seconds. All ...

Foo75
Level 1: Cadet

We have a booking to connect to the NBN and Telstra has sent us a new smart modem but no NBN connection box. Should they have provided it or does the NBN installer provide it at the time of installation? I want to make sure I have all the correct har ...

emmial
Level 2: Rookie

I installed my smart modem to switch from cable to NBN about 26 hours ago. I have WiFI connection to all devices but no internet. Can anyone tell me how long I should have to wait for activation? Is that a thing?

Lal42
Level 1: Cadet

Hi, Can you please advise when Telstra will be offering the Premium Speed + Unlimited Data NBN plan ($110) for FTTC customers/households? Thanks Lal

Nort
Level 1: Cadet

I can connect my home Wifi using Iphone and tablets but the TV are not connecting? They Were but all of a sudden drop out. My PC will not find the Wifi - Yet was there before. 

ponytail88
Level 1: Cadet

Hi there. My baby monitor requires wifi and till recently things have worked fine. Lately it can't connect or even locate my wifi and vtech's technicians have advised me to ensure:1. Channel is set to 10 or under, not at auto2. Settings should be at ...

FotAlx
Level 1: Cadet

Have had issues with WiFi, asking to restore IP address on all our devices (PC, mobile, iPad/tablet). Is there a known issue? Please help.

STANFORD1927
Level 5: Eagle Eye

Hi Everyone I have connected NBN box and have tried 3 times now to get box to connect.I have tried another wall socket/waited 3 lots of 20 mins to see if it will work. Pressed the reset button and also turned box off for approximately 20 seconds. All ...

emmial
Level 2: Rookie

I installed my smart modem to switch from cable to NBN about 26 hours ago. I have WiFI connection to all devices but no internet. Can anyone tell me how long I should have to wait for activation? Is that a thing?

ponytail88
Level 1: Cadet

Hi there. My baby monitor requires wifi and till recently things have worked fine. Lately it can't connect or even locate my wifi and vtech's technicians have advised me to ensure:1. Channel is set to 10 or under, not at auto2. Settings should be at ...

helppleas
Level 1: Cadet

I will soon connect to NBN with new telstra gateway gen2 modem. Is it possible to restrict my son's access to wifi (via his macbook) on a day by day basis? EG is there an app or similar that I can use to set and change the access every day? If yes, w ...

Golfernutter
Level 1: Cadet

I have just moved here to The Vines and the Internet is extremely slow and I cannot watch the Apps like yahoo 7 as it tells me there is poor internet connection.  I am am not impressed with the service by telstra as I have rung and also used your onl ...

DG4444
Level 5: Eagle Eye

Hi,For the last three weeks my modem has begun to lose internet connection in the mornings and does not failover to 4G. Product Vendor ArcadyanProduct Name LH1000Boot Version 1.0.38-116.118Firmware Version 0.11.11rHardware Version 01 The modem is at ...

SCD
Level 5: Eagle Eye

Constant ongoing time-out messages trying to open emails and open sent emails.  Confirmed no internet or telephone issues. Not sure what the issue is? Spoiler   

Gumby2
Level 1: Cadet

I had a Telstra Cable service here for 14+ years. As it is protected via a UPS, the ip address literally changed 3 times? due to service updates. Since 'upgrading' to NBN, the ip address sometimes changes multiple times per day. This is simply unacce ...

fred1234567890
Level 3: Gumshoe

I recently changed from Telstra/Foxtel cable to Telstra NBN HFC. I am meant to get 100 Mbps download speed. The works sometimes very late at night until early morning. I then am left with about 2 Mbps download and 34 Mbps upload all day until the nex ...

TheRogueOne
Level 2: Rookie

Hi all. I've seen a few people have had this before but I thought I'd put my own issue forward. Since the upgrade from Telstra cable HFC to NBN HFC (which was a straight NBN box plug in, activation and a new LH1000 modem) I am continually getting my ...

Ray0628
Level 1: Cadet

Over 1 month until now your promised that you are going to send  my new modem because my old version modem does not work properly. Why still I haven't got my new modem. Looks like it is not realistic.

Bowski123
Level 1: Cadet

Anyone else having slow downloading speed today? Videos are buffing all the time! I got kids, I NEED ABC KIDS!

Foo75
Level 1: Cadet

We have a booking to connect to the NBN and Telstra has sent us a new smart modem but no NBN connection box. Should they have provided it or does the NBN installer provide it at the time of installation? I want to make sure I have all the correct har ...

mdwill
Level 1: Cadet

I am currently on an entertainment bundle (Home Phone, HFC Internet, Foxtel from Telstra (FFT)).  In August I initiated an Order via My Account to via Change Bundle to an NBN Internet Only plan as I don't need the FFT and definately don't need the re ...

Gary77
Level 1: Cadet

hi all anyone else paying for the top tier nbn with telstra ?Unlimited Home BroadbandPremium Speed - NBN FTTN Technology Typeand not getting the speed they advertise?  i mean when i complain about it sure i get my 11 to 12 MBS for a day or so but the ...

NickMt
Level 1: Cadet

So I am an existing Telstra cable customer, have tried to switch/migrate to NBN today and get a odd message saying that NBN plans are not available when I type in my address and prompts me to select a mobile plan instead. I tested this not long ago a ...

John264
Level 1: Cadet

I've had 5-6 technicians (Telstra and NBN), 40-50 phone calls and still haven't had my dropout issue of 11 months fixed. My advice to you if you are having problems is to go to TPG, there is no way they can be as incompetent as Telstra. - I've asked ...

peter2811
Level 2: Rookie

I am trying to disconnect my Bigpond account. Due to Covid restrictions I can't get through to an operator (I get sent a link to chat which my phone won't allow to open for security reasons), I can't find any online options and the message option is ...

Teej2
Level 1: Cadet

Modem can’t connect (DSL no signal) & the black box "nbn connection box" lights indicate its doing a firmware update. Black box has been doing this for over 24 hours and through multiple resets 

maalamb
Level 2: Rookie

Hi Our local Men's Shed is trying to sign up to get a Bigpond NBN at their new shed.  The plan that meets their needs and limited budget is the NBN25 plan in the personal area. Other ISP's allow Community groups to sign up for personal plans but Bigp ...

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