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George-Aziz
Level 1: Cadet

Hello, I bought an ASUS AX3000 Router to have more stable connection and have higher range and so far, everything works good for the most part. Recently I got into my break and so I am playing more video games and I realised that I'm experiencing hig ...

DVB2540
Level 1: Cadet

Please contact me.I have call you guys enough.2 month of internet dropouts. 5 Service Techs2 cancelled appointmentsfailed FTTC unitnew modem I have asked for more info on my case. Got the big fat lie, then the big fat no.I would like for someone to l ...

konmanos
Level 3: Gumshoe

I have found that when accessing my Telstra Smart Modem Gen2 - that I am not able to view any details of anything on it. The modem is all working well, that is that I am able to access the internet etc. see image. You will note that I am not able to ...

DiscoDuck
Level 1: Cadet

I am on Bigpond cable. Sometime about 8 months ago I received an  NBN migration package. At the time, I didn't want to swtich and so put it to one side. Now I have to switch soon (cut off in September). At the time I received the migration kit, the c ...

BenimusReah
Level 2: Rookie

So everyone who is having issues with their internet even though all the lights on their modem are on, it's because Telstras DNS servers are crapping out constantly and either not responding, or responding with garbage. As an example, this is the las ...

alfred56
Level 2: Rookie

Hi Crowd Support, I can't find the Business NBN board and this why I am posting here.Need to post here since I have been able to get any answers from Telstra representatives. I am an IT person and am enquiring on behalf of a fiend who runs a business ...

Tamsin
Level 1: Cadet

Hi.  Hope I'm in the right place.  So I have mobile wifi and am connected to that right now on my Mac laptop because I've been away from home for a few months.  I had NBN  home broadband installed last December.   All good but I don't know how to rec ...

RiciRicardo
Level 1: Cadet

Hi,We had the NBN come this morning as planned to install our FTTC connection...but we have not received our Telstra NBN modem.Despite the order being placed nearly three weeks ago, still no modem. This is a problem as we have a household members wit ...

GE19
Level 1: Cadet

hi, I made an online order for Home NBN Unlimited with the Telstra smart modem on 6th May 20. i received a confirmation email that contained an order number starting in ‘NA509289XX’ I haven’t had any updates, can’t see the order in My Telstra App and ...

BradSP65
Level 5: Eagle Eye

I wake to find that my HFC connection still has all the lights on but there is no internet connection. I've plugged a PC directly into my Arris modem and it reports no DHCP from telstra. Now I've gone through the Codi bot but it does nothing except k ...

konmanos
Level 3: Gumshoe

I have found that when accessing my Telstra Smart Modem Gen2 - that I am not able to view any details of anything on it. The modem is all working well, that is that I am able to access the internet etc. see image. You will note that I am not able to ...

Question101
Level 1: Cadet

Hi my broadband works fine all day as soon as someone else comes home and starts downloading they appear to take all the speed and then all other PC/Tablet lags. What can I do to get more of an even share of the speed. The home is smart wired so not ...

Simmo_drz
Level 1: Cadet

What is an NBN Fixed Wireless Tower range?I live 3.4 km from a tower and the NBN coverage map shows I don't have access

stevie78
Level 2: Rookie

I am paying for a 50MPS download speed but have been told by Telstra that we can only achieve 30MPS. I am happy enough with 30 but don't want to pay $90 for a speed we can't achieve. Can I get a rebate on the $90 to reflect the lesser speed? 

ov3rpar
Level 1: Cadet

Hello CrowdSupport community. Looking for assistance. Current Configuration NTD - AX6000 - Gen2 (VOIP)  AX6000 (Connected direct to NTD)Firmware - 1.1.0 Build 20200427 rel.80857(5553)Hardware - Archer AX6000 v1.0 Gen2 - (Connected from AX6000 (LAN) - ...

AUCHRBEN
Level 2: Rookie

I've recently obtained a Toshiba laptop with Windows 10. I have a Telstra Smart Moden Gen 2. I have multiple devices throughout the house which can see and connect to the wireless with no issues.  My windows 10 laptop is unable to see my telstra mode ...

Vandaman
Level 3: Gumshoe

Screenshot says it all. I used to get 1 - 2Mbps. Which is slow. But this is a crawl.... I can't get direct support from Telstra because there's no one manning the phones. The web chat app is directing me to phone. The phone is directing me to iOS web ...

tyce
Level 2: Rookie

Hoping someone would be able to kindly assist here. I moved houses 4 weeks ago and immediately signed up for the "moving house internet". Received a tracking number starting with NA. Untrackable when I checked several times. I've spoken to someone on ...

Adnan1
Level 2: Rookie

trying to login to  facebook.com doamin web pages time out with an unreachable network error.  All other regularly used sites  function just fine.tried same apps such as facebook and whatsup and viber at my freind place they where fine only at my pla ...

vbmdsau
Level 2: Rookie

This week we have been receiving a lot of  This page isn’t workingmygateway.gateway redirected you too many times.ERR_TOO_MANY_REDIRECTS for some common web addresses, including Telstra Support this morning, staticice (au) and Nexus Mods. We are not ...

DiscoDuck
Level 1: Cadet

I am on Bigpond cable. Sometime about 8 months ago I received an  NBN migration package. At the time, I didn't want to swtich and so put it to one side. Now I have to switch soon (cut off in September). At the time I received the migration kit, the c ...

alfred56
Level 2: Rookie

Hi Crowd Support, I can't find the Business NBN board and this why I am posting here.Need to post here since I have been able to get any answers from Telstra representatives. I am an IT person and am enquiring on behalf of a fiend who runs a business ...

RiciRicardo
Level 1: Cadet

Hi,We had the NBN come this morning as planned to install our FTTC connection...but we have not received our Telstra NBN modem.Despite the order being placed nearly three weeks ago, still no modem. This is a problem as we have a household members wit ...

waiting3
Level 1: Cadet

I ordered my NBN connection 30 days ago. I'm still waiting. How do I find out when delivery will be?

Fire76
Level 1: Cadet

So frustrating that no one will answer at Telstra about my NBN excess changes. i have called sent a message from the App no one ever responds. You might want to chat to me before I move to a different NBN provider.

Josif1
Level 1: Cadet

So first made contact with Telstra to get fixed nbn switched on the 1st of June previously I was with my republic NBN services, acutely my last few days before I called Telstra. It still not connected took 3 week + just to get the modern and now my o ...

Poppy-1802
Level 1: Cadet

Why do cell phone often show no internet?

John3517
Level 1: Cadet

Switching to Telstra and placed order on June 2, no modem arrived found the order was bungled. New order on June 11, modem arrived and plugged in on June 18. Smart modem won't log in using FW NBN and stuck on 4G backup (Front blue LED) can't call Tel ...

SampsonGums
Level 1: Cadet

Placed an online order on the 28/05/20, and received an emailed order confirmation with apparently an invalid order reference? (NA51007001). Then a few days later an email "important information about your plan". This was followed by nothing but cric ...

Ray1976
Level 1: Cadet

 Hi AllI was hoping someone could tell me the easiest way to organize a Telstra Tech to come out and have a look at my home connection, it seems very hard to get in contact with someone at Telstra ATM because of Covid. Cheers

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