Broadband & nbn™

Home Broadband

cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
DaoPower
Level 2: Rookie

NBN not working in Bellfield Heidelberg area?modem has green light and nbn lights are all normal. have reset modem and still no connection? 

KatieBrown
Level 11: Detective

Hi there, recently contacted by Telstra putting pressure on me to connect to NBN. Cut off time apparently is in January 2022. My neighbour has ADSL and can connect apparently by just plugging in a new modem to his telephone line. Don't know about Fox ...

ryanturnerwalsh
Level 1: Cadet

I have tried and tried again to get in touch with Telstra by phoning and the online messages and can't seem to speak to anybody anymore. It is annoying at this point since we have had 2months of drop-outs and slow internet speeds. Today I have been o ...

team555
Level 1: Cadet

I was on cable (no issues, perfect internet) but Telstra connected me to a plan I didn't select. When I tried to fix it they forced me on fibre. For a few months I have been having issues with my connection which could be summarised as below:- random ...

StruggleTown
Level 1: Cadet

Hello, I need to urgently cancel my Telstra Broadband service as have signed with another provider for NBN. I cannot get through to Telstra for over a week.13 22 00 'Disconnect' gets you no where, the call just endsThe messaging service via the app a ...

b4007
Level 1: Cadet

Hi all, I'm wondering if the community can assist with contact avenues for complaint escalation for home internet.   We have had issues with our home internet since June 2020 and currently have been setup with a backup 4G network as there have been i ...

Bunyipyeti
Level 1: Cadet

Between 11pm to 8am and 3pm to 5pm a few mostly gaming apps are unable to get a wifi connection to load when I am at home. Other apps including news apps and YouTube work fine. The apps work on cellular network fine during this time and also work fin ...

Bushwoody
Level 1: Cadet

OK so I've opted for the Telstra Bundle which includes FTTN and a Home Phone, received the modem which works fine on Mobile back up right now, there is no telecommunications infrastructure at the brand new apartment where I live, all that is here is ...

democritus
Level 1: Cadet

We are experiencing frequent upstream packet loss on our HFC connection. Symptoms include:Voice Chat tools (Slack, MS Teams, discord): can hear other people but they complain our voice either cuts out or sounds roboticRemote desktop sessions: frequen ...

GobiAnandAlagu
Level 2: Rookie

I used Telstra messaging service yesterday (18/01/2021) to add "International Ultimate" on my bundle. I started the chat 9.30AM and chat ended 6.15PM. But so far I am not able to find out if my request has been actioned or not. To be honest, it is a ...

rhardy65
Level 1: Cadet

I had a call from somebody fromTelstra? They said my service on nbn was going to be cut off because people around thee world were  using mine. Could this be a con

AldousK
Level 2: Rookie

NBN plan - FTTBProduct Vendor Technicolor
Product Name Technicolor DJA0231
Software Version 18.1.c
Firmware Version 18.1.c.0543-950-RA
Hardware Version VCNT-A
DSL Version A2pvfbH043q.d26u

Tommy211
Level 1: Cadet

About a month ago I had a stable 40Mbps download and was a happy customer. Then, nbn began installing fibre to the kerb in our street and I started having very frequent connection interruptions. (we also had rain, which has historically caused proble ...

almerta
Level 1: Cadet

A lot of searches default to the telstra modem login. I am using safari and deleting the cookies does not help 

MelbNBNUser
Level 1: Cadet

So I order NBN with Telstra Online. Get SMS with order # and an installation dateReceive modem in mail.No one arrives on day - call Telstra - they don't recognise my order number "NBNO-###..." Said it should start different. Anyway they say they are ...

Tawkins
Level 1: Cadet

Helloi have just received a new modem and I read in the instruction book that the light in the front should be solid green but it stays blue. How can I get this to go green. The internet works but it’s not a  great speed.Thanks 

jennifer1231
Level 1: Cadet

, after my email account was suspended, spent lengthy phone conversaton to have reinstated and new password created.ever since then, my outlook email account asks for a password to be provided every time \I want to download emails.

mundoo
Level 3: Gumshoe

I currently have a wireless NBN service with a voip house phone. My phone number is attached to the NBN service. I am demolishing my house/rebuilding and want to keep the house phone number for use later but rental house is on a different exchange. W ...

Geoff170158
Level 2: Rookie

I’ve just established what TELSTRA’s acronym stands for:-TellEveryone,Lost 
ServiceToday,RectifiedAlready.Which it, obviously, never is! Come on, guys, someone should be able to come up with a better, more appropriate list than mine.

Char8
Level 2: Rookie

Hi I have a monitoring program that sends me emails on alarms. Since I have connected to the nbn with the static ip it will not foward emails through port 25.  Im 95% sure when I was using the 4g backup with no static ip it worked with port 25.  Does ...

Geoff170158
Level 2: Rookie

The end of my 24 hour communication with Telstra

Nellienumberone
Level 1: Cadet

togax
Level 4: Private Eye

A long time ago I had someone from either Telstra or FOXTEL (can’t remember which one) who came to fix an issue with a poor quality incoming signal. I had two FOXTEL boxes so they decided to put in place a Zinwell HDA amplifier to boost the signal co ...

Colville
Level 3: Gumshoe

Hello, Just lately (about the last two weeks) I have been finding the internet not connected each morning.My computer has the globe symbol and it is saying no internet connection.The interesting part in that the Telstra Smart Modem Gen 2 appears fine ...

Disappointed098
Level 1: Cadet

So apparently we have had no nbn since Thursday no notification from telstra spent hours on the phone yesterday saying it'd be connected yesterday no it was spent most of today on line with them denying there was an outage went in store no outages at ...

Thomas960822
Level 1: Cadet

Telstra is the best internet company I've ever seen! The only way they can fix issues is nothing but keep sending their smart modem. As you can see, I've got 3 of this modem. And I believe the fourth one is on its way now!!!!! I've applied for the NB ...

Tommy211
Level 1: Cadet

About a month ago I had a stable 40Mbps download and was a happy customer. Then, nbn began installing fibre to the kerb in our street and I started having very frequent connection interruptions. (we also had rain, which has historically caused proble ...

togax
Level 4: Private Eye

A long time ago I had someone from either Telstra or FOXTEL (can’t remember which one) who came to fix an issue with a poor quality incoming signal. I had two FOXTEL boxes so they decided to put in place a Zinwell HDA amplifier to boost the signal co ...

Fldan
Level 2: Rookie

Have a look below: You  - 11:40 slow internetRead Codi  - 11:40   Hi, I'm Codi - Telstra's Virtual Assistant. Codi  - 11:40   So I can get you the right information, which service do you need help with? You  - 11:40 Home InternetRead Codi  - 11:40   ...

Marksinosich
Level 1: Cadet

Hi, former Telstra customer as of Feb/March last year. I am tired of calling Telstra and having them call me so I am documenting my story and experience here, in the hope that maybe it will get resolved. Excuse the point form as it's a long one.

I had ...

Linkoki
Level 1: Cadet

I have tried for so many months now to cancel service and receive refund. As there is no usage! But every piece of crap support online is getting me no where. App is not working for me as I have no account visible. 24/7 chat is a joke and they don't ...

asil013
Level 1: Cadet

Hi my modem made a pop noise and had a electrical burning smell and kicked the power kick switch. When I try to turn it back on it kicks the switch again. I have tried calling to be told they are checking my modem then get told the call centre is now ...

Iwasconed
Level 4: Private Eye

Hi, it is going on for 3 months and I still can not see data uasge in myaccounts..Telstra keeps saying use the app well did that got hit with a lot of adds and lots of other unuseful stuff.When I finaly get to my account same thing there, no data usa ...

Nebo2505
Level 2: Rookie

Hi AllI have a question that I cannot find a complete answer for. Telstra site is not very clear on answers.I am an out of contract client (2 years out) on an unlimited plan, recently updated by Telstra as old plan no longer exists. I will be doing t ...

Kirbyaceb
Level 1: Cadet

I received a call from Telstra offering a free nbn upgrade that requires a software and hardware update for the modem. The consultant needed to connect to the modem and install a software upgrade first. Is this a legitimate offer from Telstra?

Brooke1232
Level 1: Cadet

My baby monitor requires wifi and in until recently things have worked fine. Lately it can't connect or even locate my wifi (but all other devices work fine) and vtech's technicians have advised me to ensure:1. Channel is set to 10 or under, not at a ...

Paul_Z
Level 2: Rookie

Hi. recently something has changed with my network settings on my mac and now dropbox won't work neither will google chrome. Can someone point me in the right direction to check the network settings on my mac?

noob3
Level 3: Gumshoe

Hi, I just have my modem changed to Smartmodem Gen 2 by an NBN technician. I just realised that I can not access my wireless router since the change. Is there a network setting I had to change? A second question: is the Smartmodem has better coverage ...

GolfAlphaGolf
Level 1: Cadet

I'm experiencing painfully slow NBN speeds at the moment since my connection has been brought back online after a disconnect due to an overdue bill with no warning (but that's a whole other issue. Was going to pay the bill tomorrow but had no idea th ...

pamelaandgarry
Level 3: Gumshoe

I just received a phone call from "Telstra (security?)" threatening  that my connection isabout to be terminated.Is their a problem with my account ( don't see why as I am in credit) ? Or, is their a large number of hackers/scammers going the rounds ...

winni
Level 1: Cadet

My connection is (1) optic fibre to a nearby box (this is the 'node'), and (2) copper wire from the node to the premises. Telstra has advised that I cannot get the speed I have contracted ( 50 mpbs )for and offered a switch to the std plan which is 2 ...

smlbac
Level 1: Cadet

I’ve moved house and have everything I need for my internet but it’s still not working 

damienq
Level 2: Rookie

Hi, I have an FTTC NBN connection that is a little of a few months old. I am having problems where the connection fails when it is windy or rainy. These dropouts are typically very short. (1 - 5 minutes) When the fault occurs the Telstra modem report ...

damienq
Level 2: Rookie

Hi, I have recently converted to FTTC from ADSL2. My ADSL2 service was solid, no issues with it.Since converting, I am having problems with the NBN service dropping out intermittently.I have confirmed the only device plugged into a phone socket is th ...

cwb1
Level 1: Cadet

Hi everyone. First time poster here.I have an ADSL connection with a Telstra Smart Modem Gen 2, and with all the rain recently, the ADSL has gone down (confirmed at the telstra outages page). However the mobile back up is VERY slow. Like 60 seconds t ...

MissCarol
Level 1: Cadet

I can download any other page on the internet, including webmail login page, but it wont download the actual account page. It stays in search mode

barc
Level 1: Cadet

Hi, I was just checking through the NBN rollout map and my address has NBN available. However, in the Telstra website, the address still has the only ADSL. I messaged a customer rep and she said they cannot help it.  Furthermore, I search with other ...

hylands
Level 1: Cadet

Hi - my smart modem is on 4G backup as the NBN is down. Some apps on my Galaxy tablet are not working even though it is connected to the modem on wifi. Web browsing works but email currently is not syncing. Some other apps say there is no network con ...

3D
Level 1: Cadet

ORDER HAS BEEN COMPLETED BUT HAS NOT BEEN SUBMITTED IS STILL PENDING. WHAT DO I NEED TO DO

Newland9122
Level 1: Cadet

Hi, have wifi but no inter connection. LAN1 light flashing red. thanks

Bushwoody
Level 1: Cadet

OK so I've opted for the Telstra Bundle which includes FTTN and a Home Phone, received the modem which works fine on Mobile back up right now, there is no telecommunications infrastructure at the brand new apartment where I live, all that is here is ...

MelbNBNUser
Level 1: Cadet

So I order NBN with Telstra Online. Get SMS with order # and an installation dateReceive modem in mail.No one arrives on day - call Telstra - they don't recognise my order number "NBNO-###..." Said it should start different. Anyway they say they are ...

Geoff170158
Level 2: Rookie

I’ve just established what TELSTRA’s acronym stands for:-TellEveryone,Lost 
ServiceToday,RectifiedAlready.Which it, obviously, never is! Come on, guys, someone should be able to come up with a better, more appropriate list than mine.

Disappointed098
Level 1: Cadet

So apparently we have had no nbn since Thursday no notification from telstra spent hours on the phone yesterday saying it'd be connected yesterday no it was spent most of today on line with them denying there was an outage went in store no outages at ...

Thomas960822
Level 1: Cadet

Telstra is the best internet company I've ever seen! The only way they can fix issues is nothing but keep sending their smart modem. As you can see, I've got 3 of this modem. And I believe the fourth one is on its way now!!!!! I've applied for the NB ...

Geoff170158
Level 2: Rookie

Why do they call it “Telstra Service” when they provide nothing of the kind? We have been LIED TO repeatedly during  both phone calls and so-called “Chats”, today. This is a disgusting ploy for ANY company to use to fob you off, let alone a company a ...

GarthV
Level 1: Cadet

I Have the nbn "standard" 25 plan, the game optimiser says it doesn't apply to basic but no where do I see in my plan it saying basic, does game optimiser work with the standard 25 nbn plan? And does the game optimiser work when the modem is in 4g ba ...

Nick_Sanders
Level 1: Cadet

I have been having significant issues with my NBN internet connection dropping out multiple times during the day and night. I have made multiple calls to the support line and have had three visits from field technicians to try and fix my problems. Ea ...

bigfatcuban
Level 2: Rookie

HiDoes anyone know if there are Telstra discounted NBN plans available for family's of staff?

SooSufi
Level 1: Cadet

Can we close telstra home broadband,  either online or via my telstra application..? Customer care number 132200 is having extensive wait period with call getting disconnected. 

DPS68
Level 1: Cadet

My internet and Foxtel service have continually dropped out over the past week (postcode 6009), trying to get help from this organization is virtually impossible. When trying to cancel my Foxtel service I am told to do this via the My Telstra app whi ...

greatgranddad
Level 1: Cadet

I just want to talk to a real person and not hung up on every timeMy new address does not register for services I have no idea on costs and telstra has no customer service to people who have been with them for many yearsHow do I speak to a real perso ...

swt1
Level 2: Rookie

Hi and Happy New Year I got Game optimiser for my sons thinking it would be a good idea. However one of my sons plays Overwatch using the VPN Exitlag which now is not working.  Does anyone know what the issue is?  I am no expert but can adjust settin ...

Bewildered4
Level 1: Cadet

I am (almost) at a loss for words at how badly Telstra botched my order for a new nbn service. Hours spent on chat with staff who were indifferent, in the dark and incompetent. Several weeks later, still no service and a pile of new Telstra gear coll ...

Bon100
Level 1: Cadet

From this morning, the internet is lost, have tried rebooted modem few times, still not working 

Midnight1988
Level 1: Cadet

NBN

Hi Telstra yes I am unable to get a resolution regarding my technical fault with my NBN can someone please help me.

JC1999
Level 1: Cadet

Speed Boost not working.  I recently got on the velocity connection, I was with Internode prior and was able to get the boost network (nearly 100MBS) with them. I recently called Telstra as i wasn't happy with my connection speed since switching whic ...

Wombat48
Level 1: Cadet

Have been charged for cable even though it has been well over a month since disconnection signed up for NBN 5th Dec 2020 no indication  on delivery of hardware, can I cancel this "service" ?

Fishyfish
Level 1: Cadet

This is disadvantaging golf club volunteers and course watering programs.Does not allow me to respond re questions on ebay etc etcVery inconvenient.They blame my computer, but I have tried three different computers so they don't say that any more.

Purcell73
Level 1: Cadet

Hello, our internet drops out every evening from 6.30pm - 11.30pm (for several months).  We have completed the necessary troubleshooting as recommended by Telstra but nothing seems to be fixing the problem.  

Gordon22
Level 1: Cadet

Hi. Am experiencing a protracted internet outage in Regent Street, Brighton East Vic. Received message from Telstra on Thursday 1:09 pm that there would be an outage which was expected to be resolved by 03:01 on Friday 18 Dec, but outage has not been ...

tennispro
Level 1: Cadet

nbn

 to whom it may concern i have try to contact telsta and i can't get onto anyone and i have already organise to get a call for an appointment to do the ndn tennispro 

SDenton
Level 1: Cadet

I have just received a bill and see it has 6 months of Unlimited internet charges starting from July to now. I thought i may not have been getting charged through the covid time but now Telstra are telling me to pay $500. Anybody else had this same i ...

Dazza1033
Level 2: Rookie

A couple of comments re the 5G Home Internet Service1. Very fast for me (got 400 up and 90 down)2. Ping slight higher than NBN (19ms)3. If you have 4k TV, streaming services burns through the quota. 500Gb is just not enough for even a casual user who ...

Iantbrown
Level 1: Cadet

How can I get this info?

Our community experts

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit