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Bruce90JK
Level 1: Cadet

 I’ve restarted the modem, but the light is still blue.  I’m sure no outage.

Andy_Ng
Level 1: Cadet

Hi Telstra NBN team, I have registered NBN100 unlimited (A$90 per month). The order was completed yesterday (08/07). However, when I tested the speed. The download/upload rate is 46/13. I have been testing multiple times during different time of the ...

konmanos
Level 4: Private Eye

I have found that when accessing my Telstra Smart Modem Gen2 - that I am not able to view any details of anything on it. The modem is all working well, that is that I am able to access the internet etc. see image. You will note that I am not able to ...

Deep7
Level 1: Cadet

HiThis is a brand new modem and i just connected my gen 2 modem to an nbn network however the light on the tower is blue. How do i fix this? tech support on 132200 is not at all helpful and redirects me to the telstra app which again constantly redir ...

Jliao
Level 1: Cadet

Hi, I am trying to register online to move nbn to my new house. But I can’t find my new address in your website and I couldn’t enter manually. My new address is 22 storm avenue, lyndhurst VIC 3975. I am moving in at the end of this month. Pls help me ...

Gordon64
Level 2: Rookie

I have a Telstra nbn tier 25 home internet bundle (NBN FTTP, F@st 5355 modem, 5G wireless network within my home). I am very happy with it and it gives me download speeds of around 23Mps, but I am considering upgrading to the tier 50 plan now that I ...

Oldman32
Level 1: Cadet

New nbn connection - modem set up and recognizes the WiFi but can not access the Internet - no pages load???

DarklanternSA
Level 2: Rookie

Hi there,  I had to move my services underground and thought i would move my cable connection as well. I have tried to contact telstra and its impossible.  Who can i ring to get the connection point moved from one side of the house to the other.Cabli ...

theonlinemick
Level 4: Private Eye

I have had 5 Technician visits, each have said the issue is not at my end. Only last week was the last Technician visit after being escalated to NBN.co. The connection was stable for about a day after. Now the issue has come back again, with constant ...

AL93
Level 1: Cadet

I am helping my elderly neighbour track his NBN repair order as he doesn't have the internet. The case # Telstra gave me will not punch in. Please help.

konmanos
Level 4: Private Eye

I have found that when accessing my Telstra Smart Modem Gen2 - that I am not able to view any details of anything on it. The modem is all working well, that is that I am able to access the internet etc. see image. You will note that I am not able to ...

Gordon64
Level 2: Rookie

I have a Telstra nbn tier 25 home internet bundle (NBN FTTP, F@st 5355 modem, 5G wireless network within my home). I am very happy with it and it gives me download speeds of around 23Mps, but I am considering upgrading to the tier 50 plan now that I ...

theonlinemick
Level 4: Private Eye

I have had 5 Technician visits, each have said the issue is not at my end. Only last week was the last Technician visit after being escalated to NBN.co. The connection was stable for about a day after. Now the issue has come back again, with constant ...

ajamb
Level 1: Cadet

Hi,I had a weird problem recently that took a while to track down.I have a few computers in the house, on one of which I run a few virtual machines on (both windows 10 and Fedora 30 - 32).The host for the VMs is Fedora 32, and they are implemented wi ...

TheRogueOne
Level 2: Rookie

Hi all. I've seen a few people have had this before but I thought I'd put my own issue forward. Since the upgrade from Telstra cable HFC to NBN HFC (which was a straight NBN box plug in, activation and a new LH1000 modem) I am continually getting my ...

Valeriucca
Level 1: Cadet

Hi all, my prepaid number has been disconnected last week without any notice. I had not recharged the number in 6 months but I was still using the number as linked to my bank and other apps.
I have not received any warning messages nor emails from Tel ...

Graham2020
Level 1: Cadet

Hi We are having renovations done to the house and the home alarm system has been decommissioned, during this process the phone cable that runs into the house (and controls the broadband connection) was cut at the wall and needs to be fixed.  I was t ...

Question101
Level 1: Cadet

Hi my broadband works fine all day as soon as someone else comes home and starts downloading they appear to take all the speed and then all other PC/Tablet lags. What can I do to get more of an even share of the speed. The home is smart wired so not ...

Simmo_drz
Level 1: Cadet

What is an NBN Fixed Wireless Tower range?I live 3.4 km from a tower and the NBN coverage map shows I don't have access

stevie78
Level 2: Rookie

I am paying for a 50MPS download speed but have been told by Telstra that we can only achieve 30MPS. I am happy enough with 30 but don't want to pay $90 for a speed we can't achieve. Can I get a rebate on the $90 to reflect the lesser speed? 

Bruce90JK
Level 1: Cadet

 I’ve restarted the modem, but the light is still blue.  I’m sure no outage.

Jliao
Level 1: Cadet

Hi, I am trying to register online to move nbn to my new house. But I can’t find my new address in your website and I couldn’t enter manually. My new address is 22 storm avenue, lyndhurst VIC 3975. I am moving in at the end of this month. Pls help me ...

Szeth
Level 1: Cadet

Hi,  I have the Premium NBN plan and avg 95 Mbps Down and 35 Mbps Up however today my upload speed is sitting at 5 Mbps. I have restarted my modem, gone through the online troubleshooting process where it tells me there is no issue.

Littlegem
Level 1: Cadet

Been waiting since June for our new NBN connection. Received call from Telstra to say we had an appointment booked for June 30 between 8-12. No one turned up. Unable to call Telstra and have no luck getting any info on the app via Sms chat re what’s ...

7red8
Level 1: Cadet
AngryFromOz
Level 1: Cadet

For three days - I've had no usable internet.  Telstra speedtests give the following (after waiting 15 minutes for it to 'load', that is):0 Mbps Download speed0 Mbps Upload speed21 ms Ping speed Called Telstra's 13 22 03  &  13 76 63 supposed 'helpli ...

JU88
Level 1: Cadet

Can anyone please assist me? I just received Telstra smart modem today and set up the modem. Then I enter the wifi name, password provided with the modem and changed the new password, saved. Then try to connect my ipad and laptop with the new passwor ...

MoonBaby1
Level 1: Cadet

Hi All,I received a call from a mobile number from a person identifying themselves from nbn security.  He told me there are currently 18 people logged into my internet at home.  I was taken aback and asked him to identify himself and he became frustr ...

ATX2AUS
Level 1: Cadet

I originally signed up for home internet on 16th March with a 500Gig Cable internet plan and no service connection fee ($99 waived) for $75 month. I was told it would require two technician appointments, one to establish a phone and a second subseque ...

JulesG2
Level 1: Cadet

My NBN technician was supposed to connect on Friday 3rd but nobody showed up. When I ring Customer Service, said to go to self help on the website and hung up on me ? How do I see why nobody turned up and organise a new appointment ? 

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